Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $58,000.00 - $73,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
This opportunity is offered by a prominent venue management company specializing in hosting and coordinating large-scale events within stadiums, arenas, convention centers, and public assembly facilities. The organization is committed to providing exceptional event experiences through meticulous planning, resource allocation, and customer-focused service. They thrive on managing diverse events that require comprehensive coordination between multiple stakeholders including facility staff, service providers, public safety agencies, and event attendees. As a key player in the event services sector, they foster a dynamic work environment that values teamwork, dedication, and excellence in customer satisfaction. The institution offers full-time roles with competitive annual salaries... Show More
Job Requirements
- bachelor's degree in facility management, hospitality management, business, or related field
- 3-5 years of experience in event management in a stadium, arena, convention center or public assembly facility setting
- valid Virginia drivers' license or ability to obtain
- current CPR certificate or ability to obtain
- strong oral and written communication skills
- strong computer skills in Microsoft Office applications
- knowledge of operational characteristics of events
- ability to identify user needs
- knowledge of crowd management techniques
- knowledge of customer service practices
- knowledge of supervision, scheduling, and training principles
- familiarity with facility use contracts
- knowledge of fire and public safety regulations
- knowledge of A/V equipment and electronic systems
- experience with budget preparation
- flexible schedule availability including nights, weekends, and holidays
Job Qualifications
- 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- strong oral and written communication skills
- strong computer skills in Microsoft Office applications, word processing, and Internet
- possession of, or ability to obtain, a valid Virginia drivers' license
- possession of, or ability to obtain a current CPR certificate
- knowledge of operational characteristics of events
- ability to identify the needs of users of the facility
- knowledge of crowd management and control techniques
- knowledge of customer service practices
- knowledge of principles of supervision, scheduling, and training employees
- demonstrated familiarity with facility use contracts
- knowledge of fire and public safety regulations
- knowledge of A/V equipment and electronic systems in public assembly facilities
- experience with budget preparation and control
- familiarity with terminology used in entertainment/convention/public assembly settings
- experience with Social Tables and Ungerboeck software is preferred but not required
- work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended numbers of days
Job Duties
- Advance, plan, service, and supervise all events
- plan, direct and evaluate the work of subordinates
- provide leadership and guidance for event personnel
- analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- communicate clearly and concisely in the English language, both orally and in writing
- establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
- complete all duties with a customer service focus through teamwork & dedication to the organization’s principles
- assist in the preparation of building to meet the requirements of upcoming events/shows
- assist with the completion of pre-show event financial estimates
- assist with the completion of post-show event settlements
- advise lessees on services available from independent contractors for events
- recruit, train, and supervise event & security staff
- create work schedules for event & security staff, delegate assignments, and review performance/results
- function as a liaison between users of the facility and the facility staff
- recommend and evaluate required event staffing levels
- coordinate communication between building staff and show staff during load in and load out
- investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- maintain equipment (radios, metal detection wands, etc.) for all event and security staff
- make hospitality arrangements as needed
- communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- review emergency planning procedures with all event staff for each event
- create and distribute detailed data sheets prior to every event
- prepare and approve bi-weekly payroll for all event staff and security staff
- coordinate service needs with Food and Beverage provider & make hospitality arrangements as needed
- serve as Manager on Duty as scheduled
- other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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