Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,969.00 - $82,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Holiday pay
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. With a worldwide presence, the company optimizes a collection of world-class owned venues and manages some of the most influential arenas, convention centers, music festivals, performing arts centers, and cultural institutions. Oak View Group offers a unique 360-degree solution that encompasses everything from venue construction to event operations, customer service, and hospitality, positioning itself as an innovative force in the live events sector. They are focused on creating memorable experiences for both event organizers and patrons alike, supporting a broad... Show More
Job Requirements
- bachelor's degree in related field
- 3-5 years of event management experience in public assembly settings
- strong communication skills
- computer proficiency
- valid drivers' license or ability to obtain
- knowledge of event operations and crowd management
- customer service experience
- supervisory skills
- familiarity with contracts
- knowledge of safety regulations
- ability to work flexible schedule including nights, weekends, and holidays
Job Qualifications
- 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- bachelor's degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- strong oral and written communication skills
- strong computer skills in Microsoft Office applications, word processing, and Internet
- possession of or ability to obtain a valid driver's license
- knowledge of operational characteristics of events
- ability to identify the needs of users of the facility
- knowledge of crowd management and control techniques
- knowledge of customer service practices
- knowledge of principles of supervision, scheduling, and training employees
- demonstrated familiarity with facility use contracts
- knowledge of fire and public safety regulations
- knowledge of A/V equipment and electronic systems in public assembly facilities
- experience with budget preparation and control
- familiarity with terminology used in entertainment, convention, and public assembly settings
- experience with AutoCAD preferred but not required
Job Duties
- Advance, plan, service, and supervise all events
- plan, direct and evaluate the work of subordinates
- provide leadership and guidance for event personnel
- analyze challenges, identify alternative solutions, and implement recommendations
- communicate clearly and concisely in English both orally and in writing
- establish and maintain effective working relationships with lessees, clients, co-workers, part-time staff, contractors, patrons, public and municipal officials
- work a flexible schedule including long nights, early mornings, weekends, and holidays
- complete duties with a customer service focus through teamwork and dedication to Oak View Group's principles
- assist in preparing buildings to meet event/show requirements
- assist with pre-show financial estimates
- assist with post-show event settlements
- advise lessees on independent contractor services
- recruit, train, and supervise event and security staff
- create work schedules, delegate assignments, and review performance
- function as a liaison between users and facility staff
- recommend and evaluate event staffing levels
- coordinate communication during load in and out
- investigate and resolve event-related complaints ensuring customer satisfaction
- maintain event and security equipment
- communicate with municipal officials to ensure safety
- review emergency planning with staff
- create and distribute detailed data sheets
- prepare and approve bi-weekly payroll
- assist sales with client site tours
- coordinate service needs with Food and Beverage provider
- serve as Manager on Duty as scheduled
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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