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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Go Hilton travel program
DailyPay access
Employee Stock Purchase Program
Paid maternity and parental leave
Discounted education
Flexible shifts and days off
Comprehensive health insurance
Mental Health Resources
Paid Time Off
401K plan and company match
Complimentary team member parking
Complimentary meal per shift
Job Description
The Hilton Columbus Downtown, now recognized as the largest hotel in Ohio, proudly offers an unparalleled hospitality experience with 1,000 guest rooms and 75,000 square feet of versatile meeting space. Strategically located in the vibrant heart of the Arena District, Short North Arts District, and North Market, this premier hotel combines convenience with culture, making it a top destination for both business and leisure travelers. With a distinguished history of excellence, including six Connie Awards and recognition as Best in Columbus Weddings for three consecutive years, the Hilton Columbus Downtown exemplifies world-class service and commitment to guest satisfaction.
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Job Requirements
- High school diploma or equivalent
- Minimum 1 year experience in events or catering within the hospitality industry
- Strong communication skills
- Ability to work flexible hours including evenings and weekends
- Customer service orientation
- Ability to manage multiple tasks and prioritize effectively
- Proficiency with event management and booking systems
Job Qualifications
- 1+ years of events or catering experience within the hospitality industry
- Positive attitude and strong communication skills
- Commitment to delivering exceptional customer service
- Team-oriented mindset while also being a self-starter
- Flexibility availability based on groups
- Event management experience within the hotel industry
- Familiarity with Delphi.fdc
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Provide direction and supervision to affected departments and team members during the execution of meeting and/or event
- Directly serve on site group and catering customers in a proactive manner
- Perform other duties as necessary based on business needs
- Maintain regular attendance
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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