Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Job Description
The Hilton Baltimore Inner Harbor is a distinguished full-service hotel strategically located near Baltimore's scenic Inner Harbor and adjacent to the iconic Oriole Park at Camden Yards. This prime location offers guests convenient access to exciting attractions and is directly linked via a covered pedestrian sky bridge to the Baltimore Convention Center, which boasts over a million square feet of event space. The hotel itself features 757 beautifully appointed guestrooms and over 100,000 square feet of flexible meeting space, including a grand ballroom spanning 26,712 square feet, making it a premier destination for both leisure and business travelers.
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Job Requirements
- High school diploma or equivalent
- Minimum one year experience in event management at a hotel of similar or larger size
- Strong knowledge of hotel catering and banquet event order process
- Excellent communication skills
- Ability to manage multiple events simultaneously
- Proficiency in relevant software applications
- Availability to work flexible hours including evenings and weekends
- Ability to provide excellent customer service and maintain client relationships
- Problem-solving and negotiation skills
- Regular attendance
Job Qualifications
- Minimum one year experience in event management at a hotel of similar or larger size
- Strong understanding of hotel catering, client event planning, and coordinating logistics through the Banquet Event Order (BEO) process
- Ability to manage multiple groups and events simultaneously in a fast-paced environment
- Excellent communication and interpersonal skills
- Proficiency in event management software and Microsoft Office Suite
- Strong organizational and problem-solving skills
- Ability to work flexible hours including early mornings and late evenings
- Demonstrated ability to upsell and maximize revenue opportunities
- Knowledge of hospitality industry standards and practices
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Other duties as necessary based on business needs
- Regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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