Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $60,000.00 - $65,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career growth opportunities
Employee Resource Groups
Recognition and rewards programs
Job Description
The Hilton Baltimore Inner Harbor is a prestigious hotel located in a prime area near Baltimore's scenic Inner Harbor and directly adjacent to Oriole Park at Camden Yards. This upscale property is uniquely connected to the Baltimore Convention Center via a covered pedestrian sky bridge, which offers over a million square feet of additional event space. The hotel itself boasts 757 well-appointed guestrooms and over 100,000 square feet of flexible meeting and event space, with the largest ballroom measuring 26,712 square feet. Hilton Baltimore is part of the globally recognized Hilton brand, which has led the hospitality industry for over... Show More
Job Requirements
- Minimum high school diploma or equivalent
- at least one year of relevant hotel event management experience
- proficiency with hotel event management systems and technology
- ability to work flexible hours including early mornings, late evenings and weekends as needed
- excellent interpersonal and communication skills
- ability to multitask and work effectively under pressure
- legal authorization to work in the United States
Job Qualifications
- Minimum of one year experience in event management at a hotel of similar or larger size
- strong understanding of hotel catering and client event planning
- experience coordinating logistics through the Banquet Event Order process
- excellent organizational and communication skills
- ability to manage multiple events simultaneously in a fast-paced environment
- demonstrated conflict resolution and negotiation skills
- proficiency in selling and influencing clients
- strong decision-making and problem-solving abilities
- customer service orientation
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- communicate timely with internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate while handling complaints, settling disputes, and resolving grievances
- sell and influence both internal and external clients
- make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- ensure high quality service by communicating and assisting others to understand guest needs
- participate in customer site inspections and assist with the sales process
- perform other duties as necessary based on business needs
- maintain regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location

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