Event Manager - DoubleTree by Hilton Abilene Downtown Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,600.00 - $72,600.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Retirement Plan
Employee Stock Purchase Program
Career Development
Recognition and rewards
Job Description
The DoubleTree by Hilton Abilene Downtown Convention Center is a prestigious hotel property that opened its doors in 2023, offering modern accommodations and extensive event spaces for a variety of gatherings. With 200 guestrooms and a total of 23,021 square feet of event space, including an impressive 12,100 square foot ballroom, this location is designed to serve convention groups, weddings, corporate meetings, and special occasions. The hotel prides itself on seamlessly blending comfort with functionality to provide an exceptional guest experience in Abilene's vibrant downtown area. As part of the renowned Hilton brand, DoubleTree by Hilton Abilene embodies the legacy... Show More
Job Requirements
- High school diploma or equivalent
- minimum of one year of event management experience in a hotel setting
- strong organizational and planning skills
- ability to communicate effectively with clients, sales teams, and hotel departments
- proficiency with event management and banquet order coordination
- flexibility to work non-standard hours including weekends and holidays
- ability to multitask and handle pressure in a fast-paced environment
- excellent interpersonal and negotiation skills
- problem-solving mindset
- commitment to upholding Hilton’s values and customer service standards
Job Qualifications
- Minimum of one year experience in event management at a hotel of similar or larger size
- strong understanding of hotel catering and client event planning
- proficiency in coordinating logistics through the Banquet Event Order (BEO) process
- excellent communication and negotiation skills
- ability to manage multiple events simultaneously in a fast-paced environment
- knowledge of relevant job systems, products and processes
- customer service orientation
- ability to resolve conflicts and handle complaints diplomatically
- strong decision-making and problem-solving skills
- ability to build and maintain client relationships
- flexibility to work varied hours including weekends and holidays
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- selling and influencing both internal and external clients
- make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- participate in customer site inspections and assist with the sales process as necessary
- perform other duties as necessary based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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