Job Overview
Employment Type
Hourly
Compensation
Type:
Salary
Rate:
Range $50,600.00 - $72,300.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
daily pay through DailyPay
Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel through go hilton program
Parental leave
debt-free education
401K plan and company match
Employee Stock Purchase Program
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
The Canopy by Hilton Sioux Falls Downtown is a brand-new and vibrant hotel strategically located in the heart of the Steel District, adjacent to the historic Falls Park and Levitt Outdoor Amphitheatre. This property boasts 216 contemporary guestrooms and an expansive 20,000 square feet of flexible meeting space, ideal for hosting a variety of events ranging from intimate gatherings to large-scale conferences. As part of the Hilton family, a globally recognized leader in the hospitality sector since 1919, Canopy by Hilton Sioux Falls Downtown upholds a proud tradition of innovation, quality, and exceptional service. The hotel aims to provide guests... Show More
Job Requirements
- minimum six months of hotel experience
- preferably in events or guest services
- flexible work schedule including evenings and weekends based on event needs
- strong sales skills and ability to book group events
- attention to detail for successful event execution
- effective communication skills
- problem-solving and decision-making capabilities
- ability to work cooperatively with multiple departments
- regular attendance
- knowledge of property management systems preferred
- degree in business development or relevant field preferred
- certifications such as CMP or CPCE are advantageous
- experience in hospitality management level preferred
Job Qualifications
- minimum six months of hotel experience, preferably in events or guest services
- at least one year hospitality related experience at manager level
- knowledge of hotel property management systems (Delphi.fdc preferred)
- relevant degree in business development or related field
- certification such as CMP or CPCE is advantageous
- strong sales and customer service skills
- excellent communication and organizational skills
- ability to manage multiple tasks and priorities
- adept at conflict resolution and negotiation
- demonstrated leadership and teamwork skills
- commitment to Hilton's core values of hospitality, integrity, leadership, teamwork, ownership, and urgency
- adaptability and customer focus
Job Duties
- selling and influencing both internal and external clients including solicitation of groups of 10-20 attendees
- organize, plan and prioritize duties by developing plans and goals
- timely communication to internal and external clients via telephone, email, written documents or in person
- create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- demonstrate knowledge of job systems, products, systems, and processes
- resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- ensure high-quality service by communicating and assisting others to understand guest needs, providing direction, guidance, feedback and individual coaching
- participate in customer site inspections and assist with the sales process as necessary
- perform other duties as necessary based on business needs
- maintain regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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