Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,400.00 - $77,300.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
friendly work environment
Job Description
ASM Global is a world-leading venue management and services provider, recognized for its commitment to delivering exceptional event experiences. The company operates numerous landmark facilities, including convention centers, stadiums, arenas, and theaters, providing comprehensive event management solutions that span logistics, operations, and customer relations. With its global reach and deep industry expertise, ASM Global is dedicated to supporting clients by surpassing expectations and setting new standards in the events industry. Headquartered in Chicago, Illinois, ASM Global is respected for fostering an inclusive work environment that prioritizes diversity, equity, and respect, making it a desirable workplace for professionals committed to excellence... Show More
Job Requirements
- Bachelor's degree or equivalent combination of education and experience
- 1 to 2 years related work experience
- knowledge of facility management principles
- ability to communicate effectively both verbally and in writing
- excellent organizational and planning skills
- physical ability to walk and stand for extended periods
- flexibility to work irregular hours including evenings, weekends and holidays
- ability to travel as required
Job Qualifications
- Bachelor's degree from four-year college or university
- 1 to 2 years related work experience and/or training
- previous experience working in a hotel setting a plus
- working knowledge of the principles of facility management, services and equipment for a similar facility
- exceptional communication skills both verbal and written
- excellent organizational, planning and problem-solving skills
- professional presentation, appearance and work ethic
- ability to prioritize multiple projects
- ability to coordinate the work of others in delivering various facility services
- ability to adjust work schedule to coincide with events
- strong computer skills with ability to learn and master new applications
Job Duties
- Directs all facility staff in delivering facility services for events and resolves event related problems
- Directs and participates in the pre-event planning, reviews any history of the event, initiates correspondence and conferences with the event planner, their suppliers, and ASM Global staff
- Compiles and reviews event and contractor charges with appropriate ASM Global staff and event planner, prepares proper documentation for invoice preparation and assists in the follow-up on collections
- Conducts post-event meetings with the event planner and their contractors as necessary to evaluate services provided
- Conducts tours of the facilities for potential customers, explains services and facilities available, describes how they may best be used by the event, and determines the needs of the potential event
- Works closely with our hotel partners to execute events they have contracted into our space
- Assists with preparing pricing estimates for prospective meeting
- Monitors and ensures compliance with contractual responsibilities of all parties
- Prepares pre-event planning documents and instructions
- Ensures compliance with all facility and appropriate governmental rules and regulations by the event planners and all service providers working on the event
- Provides clear, concise, and timely communication of directives to other departments
- Implements facility rules, regulations, policies and procedures
- Maintains the proper image and generates positive public relations with patrons and staff
- Works with internal service partners to provide quality service to customers
- Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers
- Establishes new standards of customer service by working with departments in the facility
- Performs other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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