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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career Development
flexible schedule
Job Description
Maggiano's Little Italy is a renowned restaurant brand specializing in classic Italian-American cuisine, offering guests an inviting and elegant dining experience. Located at 4400 Sharon Road in Charlotte, NC, the establishment is well-known for its commitment to exceptional food quality, impeccable service, and memorable events. As part of a larger network of restaurants, Maggiano's combines authentic flavors with a welcoming atmosphere to create a staple destination for both family gatherings and business occasions in the Charlotte area.
The company places strong emphasis on fostering a vibrant team culture and delivering high standards in hospitality. It has grown a reputatio... Show More
The company places strong emphasis on fostering a vibrant team culture and delivering high standards in hospitality. It has grown a reputatio... Show More
Job Requirements
- Minimum 3 years experience in hotel, catering, or banquet operations required
- experience leading event execution and service teams
- strong knowledge of banquet service standards and room setups
- ability to read and execute banquet event orders, layouts, and event contracts
- strong organizational and multitasking skills in a fast-paced environment
- excellent guest-service and conflict-resolution skills
- proficiency with banquet systems, CRM, or event software
- ability to work a flexible schedule including nights, weekends, and holidays
Job Qualifications
- Minimum 3 years experience in hotel, catering, or banquet operations
- experience leading event execution and service teams
- strong knowledge of banquet service standards and room setups
- ability to read and execute banquet event orders, layouts, and event contracts
- strong organizational and multitasking skills in a fast-paced environment
- excellent guest-service and conflict-resolution skills
- proficiency with banquet systems, CRM, or event software
- ability to work a flexible schedule including nights, weekends, and holidays
Job Duties
- Own all event details once booked and handed off from sales team
- review contracts, banquet event orders, and event notes for accuracy and completeness
- create and manage event timelines, layouts, seating charts, and room assignments
- coordinate menu selections, special requests, dietary needs, and service style
- schedule banquet staff based on event size and service requirements
- lead day-of execution ensuring events start on time and run according to plan
- serve as primary on-site contact for hosts during events
- conduct pre-event meetings with teams to review logistics and service expectations
- develop, communicate, and enforce banquet standard operating procedures
- hire, train, coach, performance manage, and support banquet teams on service standards and execution excellence
- ensure rooms are properly set according to diagrams and guest specifications
- maintain inventory related to banquet service, linens, A/V, and equipment
- partner with culinary team on timing, flow of food, and menu execution
- monitor banquet profitability through labor, food cost, and expense control
- support menu pricing, updates, and rollout execution
- review event performance and address service recovery when needed
- track and drive results on banquet guest experience metrics and KPIs
- partner with Sales Managers to ensure clean event handoffs
- communicate changes to menus, guarantees, and setup in a timely manner
- work with IT/vendor partners on banquet systems, phones, printers, and CRM tools
- maintain banquet event systems, room setup libraries, and menu files
- review reports related to revenue, lost business, repeat business, and guest feedback
- ensure accuracy of banquet event orders and event documentation
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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