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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
flexible scheduling
Job Description
Arizona Grand Resort & Spa is a premier four-diamond resort located in the scenic state of Arizona, known for blending genuine hospitality with luxurious accommodations and world-class amenities. As a distinguished resort specializing in both leisure and business travel, the Arizona Grand Resort & Spa prides itself on offering personalized experiences that cater to the unique needs of every guest. The resort features state-of-the-art facilities including pools, golf courses, spa services, exceptional dining options, and expansive event spaces designed to host weddings, galas, conventions, and corporate meetings. With a strong reputation for excellence and a commitment to quality service, the... Show More
Job Requirements
- High school diploma or equivalent
- Minimum one year of experience in hospitality sales or event management
- Ability to use Microsoft Office software
- Knowledge of hotel food and beverage operations
- Ability to lift and carry up to 20 pounds
- Ability to work flexible schedules including standing and walking for extended periods
- Ability to communicate effectively with diverse customer base
- Demonstrated ethical and professional behavior
Job Qualifications
- High school diploma or equivalent required
- College degree preferred
- Minimum of one year in hospitality sales and/or catering/event management experience
- Knowledge of hotel food and beverage operations
- Familiarity with Amadeus software
- Basic audio-visual equipment knowledge
- Proficiency in Microsoft Office including Word, Excel, and Outlook
- Strong interpersonal skills with ability to handle conflicts and defuse tension effectively
- Excellent communication skills, both verbal and written
- Ability to learn and demonstrate resort’s service standards and AAA Diamond standards
- Ethical behavior and professional appearance
Job Duties
- Respond in a timely manner to internal and external customers
- Systematically establish, build and maintain positive relationships with clients
- Design and sell events that meet client needs while being creative and maintaining profitability
- Protect the Resort’s assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
- Assist with sales site inspections and conduct planning sites
- Maintain accurate information and revenues in Amadeus to ensure accurate forecasting
- Introduce key operations personnel to client or on-site contact
- Follow up with clients post-event to ensure customer satisfaction and solicit rebooking
- Communicate event feedback appropriately with involved departments
- Forecast group rooms accurately
- Mentor Group Housing Coordinators and Assistants to develop leadership skills
- Collect deposits according to contractual terms and coordinate with billing
- Interface with outside vendors as needed
- Prepare event orders, set-up diagrams, group resumes, and other documents accurately and timely
- Coordinate needs of groups with internal departments
- Communicate with Sales, Front Office, and Reservations to monitor guest room blocks and special reservation needs
- Establish rapport with and entertain meeting planners while promoting hotel services
- Plan and conduct pre- and post-convention meetings
- Perform other tasks as assigned by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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