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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $43,000.00 - $71,700.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible schedule
Job Description
SET is a dynamic company specializing in the planning and execution of comprehensive group travel programs and events domestically and internationally. Renowned for delivering exceptional guest experiences, SET partners with premier hotels, transportation providers, venues, and merchandise vendors to create seamless, engaging, and memorable travel itineraries and event experiences. Through collaboration across sales, marketing, and finance teams, SET ensures a cohesive approach to event management and client satisfaction. The company prides itself on operational excellence, financial accountability, and a commitment to high-touch guest interaction that reinforces the brand’s reputation as a leader in the event and travel industry.
The ... Show More
The ... Show More
Job Requirements
- bachelor’s degree required
- 3 to 7 plus years of experience managing multi day events travel programs or hospitality operations
- experience with event pricing budget management and contracts required
- experience interacting positively and professionally with guests customers travelers etc
- familiarity with reservation systems contract negotiation and event activation
Job Qualifications
- bachelor’s degree preferred in business sports management hospitality or related field
- 3 to 7 plus years of experience managing multi day events travel programs or hospitality operations
- experience with event pricing budget management and contracts
- experience interacting positively and professionally with guests and customers
- familiarity with reservation systems contract negotiation and event activation
Job Duties
- develop detailed event timelines and production schedules
- confirm event start and end dates and pre and post-tour logistics
- research and secure venues hotels restaurants transportation providers and hospitality spaces
- coordinate site visits and evaluate spaces for capacity accessibility and suitability
- establish room blocks and oversee housing management
- create comprehensive program itineraries for internal and external partners and clients
- maintain company centralized documentation for all event details
- source negotiate and contract with hotels venues transportation companies caterers merchandise vendors and service providers
- review and manage contracts to ensure favorable terms and risk mitigation
- track deposits payment schedules and cancellation policies
- maintain strong working relationships with preferred and local vendors
- ensure vendors meet service expectations timelines and compliance standards
- develop and manage detailed event budgets within company guidelines
- track revenue and expenses throughout the planning lifecycle
- process invoices monitor commission payments and submit required documentation
- reconcile final billing with vendors and internal accounting
- prepare financial summaries and close out reports
- identify cost saving opportunities while maintaining program quality
- coordinate group air ground transportation and transfers
- arrange airport shuttles and arrival departure manifests
- manage bus assignments driver logistics parking and routing
- oversee ticket distribution and credential management
- coordinate merchandise orders and delivery schedules
- ensure compliance with local regulations and venue requirements
- serve and lead as the face of SET with professionalism friendly disposition and a passion for the brand
- oversee guest registration processes and tracking
- manage guest communications including confirmations itineraries and event updates
- coordinate VIP services and special accommodations
- develop welcome materials on site signage and event collateral
- ensure a seamless and high touch guest experience from arrival through departure and build lasting relationships with both clients and guests
- collaborate on web build pricing and event webpage updates
- provide content and timelines for promotional materials
- coordinate with internal teams on event announcements and updates
- track attendance metrics and engagement data
- serve as on site lead for program execution with confidence poise and a positive attitude
- supervise staff volunteers and vendors during events
- provide friendly concierge level guest interaction
- manage hospitality areas food and beverage service and event flow
- troubleshoot issues in real time and implement contingency plans
- ensure safety protocols and brand standards are upheld
- maintain daily reconciliation of expenses and operational updates
- conduct post event debriefs and collect team feedback
- analyze guest survey results and other feedback and share insights and ideas with leadership
- reconcile final vendor invoices and outstanding payments
- track commissions and submit necessary billing
- compile final event reports including financial performance and recommendations
- suggest updates and improvements for future departures
- ensure return of company assets and event materials from on site staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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