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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $47,800.00 - $79,700.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
401(k)
Paid Time Off
vacation
Hybrid work policy
Tuition Reimbursement
Employee Discounts
Job Description
Loews Coronado Bay Resort is a premier luxury resort situated on its own 15-acre peninsula, offering spectacular views of the shimmering bay waters and the iconic San Diego skyline. Nestled near the vibrant city of San Diego, this hotel serves as a serene escape from urban life, providing guests with an exclusive environment that fosters relaxation and tranquility. Since its establishment, the resort has prided itself on its private oasis ambiance combined with exceptional hospitality services that make it a top destination for both leisure travelers and business events. With a commitment to creating memorable experiences, Loews Coronado Bay Resort... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum one year of experience in event management, sales, or related experience in a full-service hotel environment or minimum two years of experience in guest-facing customer service or hospitality role
- Knowledge of hotel operational departments
- Proficient in Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook
- Delphi experience preferred
- Ability to work a flexible schedule including weekends and holidays
- Must have excellent communication and interpersonal skills
- Ability to collaborate effectively with clients, guests, and various hotel staff and management levels
Job Qualifications
- Minimum one year of experience in event management, sales, or related experience, in full-service hotel environment or minimum two years of experience in guest-facing customer service and or hospitality role
- Knowledge of hotel operational departments
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Delphi experience preferred
- Diagramming software experience preferred
- Must be able to work a flexible schedule, including weekends and holidays, as needed
- Must be able to partner effectively with clients, guests, and all levels of hotel staff and management
Job Duties
- Review all assigned group files including contracts and addenda for accuracy
- Lead client correspondence including facilitating all client communication and introduction to operational and vendor partners
- Build client relationships through maintenance of consistent, professional communication and support
- Outline all details of convention events in the form of Banquet Event Orders and other reports to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
- Communicate all event details, deadlines, and key documents to clients, obtain approvals and ensure client understanding of event planning process
- Partner with and advocate for group reservation desk and group credit and billing departments regarding receipt and input of all group reservation and payment needs
- Prepare impactful group resumes containing all relevant event information needed for successful operational execution
- Distribute accurate and thoroughly detailed Banquet Event Orders and group resumes by established deadlines to appropriate hotel departments
- Determine event needs for pre-convention and other internal or guest facing planning meetings for all assigned groups, then coordinate and lead those meetings
- Maintain accuracy of booking information in Delphi, including blocking of space, food & beverage function details, attachment of signed key event support documents
- Accurately forecast and report out on group food and beverage spend
- Oversee group room block performance, and report out on rooms utilization
- Drive incremental banquet food and beverage and room rental revenue to achieve department budget goals
- Attend all relevant hotel meetings and presents where appropriate, including department, staff, resume review, and banquet event order meetings
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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