Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $70,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Holiday pay
Tuition Reimbursement
Job Description
Mainsail is a reputable company operating in the hospitality industry, known for its commitment to providing exceptional service and memorable experiences in its venues. With a focus on delivering high-quality events and customer satisfaction, Mainsail stands out as a dynamic and friendly work environment that values enthusiasm, energy, and professionalism. As an equal opportunity employer, Mainsail welcomes diverse candidates and fosters an inclusive culture dedicated to continuous growth and excellence. The company is looking for individuals who are passionate, approachable, and motivated to contribute to a team that balances fun and seriousness effectively. This outlook promotes a work atmosphere where... Show More
Job Requirements
- Sit or stand for extended periods of time
- Communicate clearly verbally and written
- See within normal range with or without correction
- Travel domestically and internationally
- Work flexible, long, or extended hours including holidays and weekends as needed
- Exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently to lift, carry, push, or pull objects
- Make sound judgements quickly
- Maintain detail-oriented focus with effective time management
- Effectively prioritize, organize, delegate, and execute work tasks
- Handle and resolve workplace challenges proactively
- Work independently and collaboratively
- Provide and take direction from others
- Plan and develop departmental procedures
- Manage differing personalities in office and community
- Maintain confidentiality
- Work effectively under stress and high pressure
Job Qualifications
- Two- or four-year degree from a college or university or equivalent combination of education and experience
- Knowledge of various food service styles including ethnic weddings and butler-style service
- Knowledge of menu development and familiarity with food and beverage cost control
- Knowledge of Word and Excel software programs
- Proficiency in CI/TY (Marriott's sales and inventory management system)
- Proficiency in English language both written and verbal
- Prior experience working in the hospitality industry including hotels or event management
- Strong computer skills including typing and independent technical troubleshooting
Job Duties
- Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events
- Assist in facilitating a smooth turnover from sales to service, and back to sales
- Serve as liaison between the Sales Manager, operational departments, and customer throughout the event management process
- Follow-up with customer/meeting planner contact received via new event turnover(s) within 24 hours via telephone and within 3 days via email
- Conduct planning site visits and inspections with customers/meeting planners
- Understand and exhibit knowledge of food and beverage offerings, event technology products/procedures, group and catering forecasting, hotel revenue strategy, meeting room set-up types/capabilities, and sleeping room types/configurations through mindful event planning and decision-making
- Identify opportunities to increase revenue and exhibit knowledge of sales techniques by effectively proposing and upselling enhancement ideas to customers/meeting planners
- Respond to customer/meeting planner trends, needs, issues, comments, and problems in a timely fashion to ensure a quality experience and enhance future sales prospects
- Collaborate with the Culinary Team to accommodate dietary restrictions and allergies
- Monitor and manage group room blocks, including room block pick up
- Prepare and generate resumes, floor plans, banquet event orders (BEOs), event order contracts (EOCs), site visit alerts, and sleeping room blocks
- Create and arrange unique VIP experiences for customer identified VIPs
- Communicate via identified reports with both internal departments and external customers/meeting planners to ensure consistent, high-level service throughout event phases
- Maintain up-to-date event information/documentation in the property’s computerized sales management system
- Ensure customer/meeting planner expectations are met by hosting and/or attending follow-up meetings
- Lead menu tastings, pre-event and post-event meetings to review/communicate group needs and feedback
- Connect with customers/meeting planners during their time on property and assist with any requests
- Coordinate various departments' participation in servicing accounts
- Ensure billing policies and procedures are upheld
- Record and post rewards points per Marriott Rewarding Events Program
- Review meeting planner evaluations/feedback with the Sales Team for follow-up
- Understand and follow the company mission statement and values
- Identify and provide consistent high-level service to guests
- Demonstrate professionalism with customers
- Take ownership of responsibilities
- Ensure guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink - a hiring platform for restaurants and hotels.
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