Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $85,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Annual incentive pay
Comprehensive benefits package
Job Description
The Evergreen Fenway team is a dedicated hospitality group focused on delivering exceptional non-baseball live event experiences at Fenway Park, one of Boston's most iconic landmarks. This team is committed to crafting memorable and unique events that range from private functions to ticketed public gatherings. By emphasizing thoughtful and gracious service, Evergreen Fenway aims to bring clients' visions to life while providing guests with unforgettable moments in a distinctly Boston setting. The team works closely with various operational departments within Fenway Park to ensure smooth execution and excellence in event management. This integration of hospitality with Boston's rich culture and... Show More
Job Requirements
- bachelor's degree
- minimum of 3 years hospitality or event services management experience
- prior experience in fast-paced, unstructured, and frequently changing environments
- excellent interpersonal skills
- confident and assertive personality
- high-energy and creative mindset
- motivated by customer feedback
- ability to work under pressure and multi-task
- strong commitment to customer service and professionalism
- flexibility to work nights, weekends, and holidays
- proficiency in Microsoft Office and communication tools
- experience with event management software a plus
Job Qualifications
- bachelor's degree
- minimum of 3 years in hospitality or event services management role required
- prior experience within fast-paced, unstructured and frequently changing environments
- industry experience within the hospitality or event industry is highly desired
- excellent interpersonal skills with an outgoing and service-focused personality
- confident and assertive personality with an ability to effectively influence others
- high-energy and creative individual
- motivated and driven by customer feedback
- ability to multi-task with strong organizational skills
- strong level of intensity and commitment to providing a high level of customer service and professionalism
- ability to work adjusted office hours and have flexibility to work nights, weekends and holidays to execute events
- proficient in Excel, Word, PowerPoint, Zoom and Outlook
- experience with Salesforce, Tripleseat, Social Tables a plus
Job Duties
- maintain strong relationships with clients and onsite personnel and ensure that event specifications are communicated and executed for a successful experience for the event planner and attendees
- able to manage large scale, ballpark wide events and/or multiple events at one time while balancing workload for past and future events
- prepare event documentation and coordinate with sales, operations, and clients to ensure a consistent high level of service
- review sales contracts as well as other important information, including payment terms and special concessions to ensure all deliverables are honored
- participate in site visits and planning meetings for upcoming groups
- event supervision on site on the day of event, including liaison with catering, security, facilities, AV, etc
- responsible for securing payment information and managing all accounting processes and procedures
- solicit post event follow up and feedback with clients
- investigate, resolve, and track all client feedback and recommend improvements
- complete data entry and provide accurate record keeping in Tripleseat
- attend industry networking events regularly to represent Evergreen Fenway/Boston Red Sox, to build relationships and drive business
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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