Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
The Lexington Hotel, managed under the expansive umbrella of MCR, stands as a distinguished establishment in the hospitality industry. MCR, the third-largest hotel owner-operator in the United States, boasts a robust portfolio of 148 premium-branded hotels across 37 states and 106 cities. Since its founding in 2006, MCR has grown remarkably with over 7,000 team members nationwide and operates renowned hotel brands including Marriott and Hilton, along with numerous independent hotels. Awards such as Fast Company's 10 Most Innovative Travel Companies of 2020 and multiple accolades from Marriott and Hilton underscore the company's commitment to excellence and innovation in hospitality.... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years of experience in catering sales event sales and planning
- Preferred 2 years of hotel management experience
- Strong computer skills including proficiency in Microsoft Office and Google Apps
- Excellent time management and organizational skills
- Strong communication and customer service skills
- Ability to work flexible hours including nights weekends and holidays
- Self-motivated with a positive attitude
Job Qualifications
- High school diploma or GED
- 2 years of experience in catering sales event sales and planning or a related professional area
- 2 years of hotel management experience preferred
- Strong computer skills and familiarity with industry-specific systems such as CITY
- Proficiency in Microsoft Office and Google Apps
- Excellent time management organizational and problem-solving skills
- Strong communication skills and customer service experience
- Aptitude for self-motivation
- Can-do attitude and hands-on approach to client management
- Flexible schedule allowing availability days nights holidays and weekends based on hotel and client demands
Job Duties
- Preparing all event documentation and coordinating with sales property departments and customers to ensure consistent high-level service throughout pre-event event and post-event phases
- Ensuring property events have seamless turnover from sales to service then back to sales
- Recognizing opportunities to maximize revenue through up-selling and offering enhancements
- Managing event logistics operations and event billing
- Ensuring MCR sales standard operating procedures are followed and completed accurately
- Conducting bill reviews with clients prior to final billing
- Managing group room blocks and meeting spaces for assigned groups
- Identifying and addressing operational challenges with property staff and customers
- Integrating current trends in event management and design
- Acting as liaison between field salesperson and customer throughout the event process
- Participating in customer site inspections and assisting with sales as necessary
- Delivering exceptional customer service throughout the customer experience
- Coordinating and communicating event details to customers and property operations
- Responding to guest problems and complaints
- Assisting in the sales process and revenue forecasting for customer groups
- Up-selling products and services
- Conducting administrative duties related to groups
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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