Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $60,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Travel opportunities
Job Description
Le Meridien Sheraton Charlotte Hotel is a prestigious hotel managed by StepStone Hospitality, located in Uptown Charlotte. This hotel features a dual complex with 605 rooms and offers an impressive 65,000 square feet of meeting and conference space. It serves as a prime location for large-scale business and social events, excelling in providing exceptional hospitality services in a vibrant urban setting. The hotel is well-known for blending upscale comfort with modern amenities, catering to both leisure and business travelers. It provides guests with luxurious accommodations, elegant event venues, and premium dining options, all designed to create memorable experiences. The hotel's... Show More
Job Requirements
- must have comprehensive knowledge of all hotel departments and functions
- must have exceptional mathematical and computer skills
- college education required
- relevant training and experience required
- additional education preferred
- ability to timely obtain required licenses or certificates
- additional language ability preferred
- occasional travel required
- 1-3 years of convention property experience helpful
Job Qualifications
- college education
- relevant training and experience
- exceptional mathematical and computer skills
- additional education preferred
- additional language ability preferred
- knowledge of hotel departments and functions
- 1-3 years of convention property experience helpful
Job Duties
- assisting in managing meetings and special events operations and budgets
- researches and analyzes new products, pricing and services of competition
- assists in apprising property of all groups that will impact property operations
- assists in execution of event management strategy aligned with company business strategy
- conducts daily walk-through of banquet floor to ensure client satisfaction and quality standards
- assists in developing working relationships with outside vendors and establishing prices and service agreements
- creates opportunities to upsell during event planning
- assists in managing department controllable expenses to meet or exceed budget goals
- creates an atmosphere in event management operations that meets or exceeds guest expectations
- sets a positive example for guest relations
- interacts with guests to obtain feedback on product quality and service levels
- responds to and handles guest problems and complaints
- empowers employees to provide excellent customer service
- ensures employees understand expectations and parameters
- strives to improve service performance
- emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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