Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,700.00 - $72,900.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a renowned hospitality company dedicated to delivering exceptional experiences across its managed properties and services. Known for its commitment to quality, integrity, and community, Concord Hospitality operates numerous hotels that emphasize outstanding customer service and a supportive workplace culture. The company invests heavily in the personal and professional growth of its associates, offering robust training programs from entry-level positions through executive leadership. Concord Hospitality fosters an "Associate First" environment where diversity, inclusion, and work-life balance are highly valued. This culture not only supports employees but also empowers them to create remarkable experiences for guests, thereby sustaining the... Show More
Job Requirements
- High school diploma or equivalent preferred
- Experience in customer service or hospitality preferred
- Be punctual, reliable and flexible with scheduling according to business needs
- Be courteous and respectful to guests, clients, co-workers
Job Qualifications
- Be punctual, reliable and flexible with scheduling according to business needs
- Be courteous and respectful to guests, clients, co-workers
- High school education preferred
- Experience in customer service or hospitality preferred
Job Duties
- Provide the highest levels of customer service to internal partners and external clients at all times
- Deliver a successful experience for the planner and attendees with the goal of garnering both repeat and referral business
- Respond in a quick, timely, and professional manner to all internal partners and external customers, and deliver clear and concise communique that is representative of Concord Hospitality via all avenues of communication
- Demonstrate excellent time management, self-motivation, and organizationally savvy with a keen focus on details
- Prepare for and participate in all necessary internal meetings, conference calls, reporting, planning, and other communications required for this position
- Prepare for and participate in client site visits, tasting panels, pre- and post-cons planning meetings, networking, and other customer-centric meetings
- Effectively and efficiently monitor and manage all aspects of the pre-event, event, and post-event details including tracking, detailing, and communicating particulars of each assigned event and group such as room blocks, meeting space, special concessions, group history and other reports, cut-off and other key dates, contract clauses, group resumes, event orders and BEO's, billing details, and other integral aspects of groups and events
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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