Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
inclusive work environment
Job Description
Renaissance Hotels, a part of the Marriott International portfolio, is a renowned brand that specializes in creating unique and memorable experiences for travelers seeking to explore the culture and spirit of the neighborhoods they visit. With a strong commitment to hospitality excellence, Renaissance Hotels combines the rich heritage and vibrant local atmosphere to provide guests with adventures that go beyond the usual travel experience. The brand fosters an environment where innovation and personalized service lead to authentic guest experiences, making every stay an opportunity to discover the unexpected.
At Renaissance Hotels, we value diversity, inclusivity, and the unique background... Show More
At Renaissance Hotels, we value diversity, inclusivity, and the unique background... Show More
Job Requirements
- High school diploma or GED
- 1-2 years of experience in event management or related professional area
- Or 2-year degree from an accredited university in relevant field
- At least 1 year experience in event management or related area
- Strong communication skills
- Ability to collaborate effectively with sales and property departments
- Capability to handle billing and contract reviews
- Customer service orientation
- Leadership skills
- Problem-solving ability
- Willingness to work flexible hours as needed
Job Qualifications
- High school diploma or GED with 1-2 years of experience in event management or related area
- Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with at least 1 year experience in event management
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and coordinate with diverse teams
- Proficiency in event management software and billing procedures
- Experience in customer service and problem resolution
- Leadership ability to guide event teams and conduct meetings
- Knowledge of hospitality industry standards and practices
Job Duties
- Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy
- Greets customer during the event phase and hands-off to the Event Operations team for execution of details
- Adheres to all standards, policies, and procedures
- Ensures billing accuracy and conducts bill reviews with clients prior to processing final bill
- Manages group room blocks and meeting space for assigned groups
- Identifies operational challenges and collaborates with property staff and customers to resolve them
- Acts as liaison between field salesperson and customer throughout event process
- Participates in customer site inspections and assists with sales process
- Solicits feedback to identify areas for improvement
- Delivers excellent customer service and empowers employees to do the same
- Performs formal pre- and post-event meetings
- Assists in sales and revenue forecasting
- Reviews guest satisfaction results and provides employee feedback
- Facilitates continuous improvement initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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