Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,000.00 - $71,700.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
JW Marriott Turnberry Miami Resort & Spa is a luxury resort located in Aventura, Florida, renowned for its upscale accommodations, exceptional service, and breathtaking surroundings. This prestigious establishment is part of the Marriott International portfolio, a globally recognized leader in the hospitality industry committed to delivering unparalleled guest experiences. The resort combines elegant design, world-class amenities, and a prime location to serve high-end leisure and business travelers alike. It offers an array of features including championship golf courses, a serene spa, exquisite dining options, and state-of-the-art event facilities, making it a preferred destination for those seeking luxury and comfort.
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Job Requirements
- Professional demeanor appropriate for a luxury environment
- 2-4 years' experience in event management at a luxury property preferred
- Knowledge of CI-TY preferred
- Proven organizational, interpersonal and communication skills
- Possess sound strategic and tactical decision making skills
- Knowledge of catering and events market
- Knowledge of diverse events i.e. bar mitzvahs, corporate events, reunions, golf tournaments
- Proven ability to handle complex group, social event, traditional and ethnic weddings
Job Qualifications
- 4-year university degree preferred or equivalent experience in luxury hotels/resorts
- 2-4 years' experience in event management at a luxury property preferred
- Knowledge of catering and events market
- Ability to handle complex group, social event, traditional and ethnic weddings
- Proven organizational, interpersonal and communication skills
- Able to communicate in the English language
- Second language is a plus
- Able to work flexible schedules including holidays and weekends
- Able to perform multiple tasks
- Able to work with and understand financial information and data and basic arithmetic functions
- Possess sound strategic and tactical decision making skills
- Knowledge of CI-TY preferred
Job Duties
- Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments and resort management
- Lead pre-event and post-event meetings for assigned groups
- Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions
- Manage client budgets to maximize revenue and meet client needs
- Manage group room blocks and meeting space for assigned groups and special events
- Up-sell products and services throughout the event planning process
- Participate in client site inspections and assist with the sales process when necessary
- Act as a liaison between field sales person and client throughout the event process (pre-event, event, and post-event)
- Forecast group sleeping rooms and event revenue (catering and audio-visual) for his/her groups
- Review billing and payments with clients
- Work closely with Accounting on pre/post event billing arrangements
- Follow up with customer post-event
- Greet customer during the event phase and hand-off to the Event Operations team for the execution details
- Review comment cards and guest satisfaction results with associates
- Coordinate and communicate verbally and in writing with client (internal and external) regarding event details
- Maintain efficient use of function space and accurate function types in CI-TY
- Maintain accurate housing/guest room pick-up information in CI-TY
- Responsible for detailing all food, beverage, set-up, decor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned
- Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times
- Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules
- Attend all intra/inter-departmental meetings as assigned
- Assist with potential clients (site-inspections/FAMs) as required
- Assist the Director of Catering & Events with budgets and forecasts
- Inspect function space for physical appearance/maintenance needs and communicates with appropriate point of contact
- Perform any other reasonable duties as required by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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