Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
Professional development opportunities
Job Description
The organization is a prominent multi-purpose public assembly facility that hosts a wide range of events including concerts, professional sporting games, and tradeshows. Recognized for its commitment to delivering exceptional event experiences, the facility collaborates with various partners such as sports teams and promoters to ensure seamless event execution. This establishment serves as a vital hub for entertainment and community engagement, employing dedicated teams to oversee the comprehensive management of each event from conception through completion. With a focus on operational excellence, customer service, and staff coordination, the facility maintains high standards for event quality and audience satisfaction.
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Job Requirements
- Bachelor's degree with coursework in business management, facility management, sport management, hospitality management, or other related field
- Minimum two years of professional work experience managing concerts, professional sporting events, tradeshows in a multi-purpose public assembly facility
- Ability to work flexible hours based on events including daytime, evening, weekends and holidays as needed
- Ability to stand or sit for up to 14 hours continuously
- Ability to lift and/or move up to 25 pounds
- Excellent organizational skills
- Strong customer service skills
- Effective communication abilities
- Ability to work independently using sound judgment and initiative
- Professional presentation and work ethic
- Proficient with Microsoft Office applications
Job Qualifications
- Bachelor's degree with coursework in business management, facility management, sport management, hospitality management, or related field
- Minimum two years of professional work experience managing concerts, professional sporting events, tradeshows in a multi-purpose public assembly facility
- Knowledge of AutoCAD preferred but not required
- Excellent communication skills
- Strong problem-solving and organizational skills
- Ability to work independently and with minimal supervision
- Professional presentation and work ethic
- Proficient with basic computer programs such as Microsoft Office applications
- Ability to work flexible hours including evenings, weekends and holidays
Job Duties
- Collaborate to prepare monthly schedules for all part-time event staff in a consistent and timely manner
- Respond and be available for all part-time staff needs and inquiries
- Ensure necessary levels of staffing coverage is met for each event
- Participate in the hiring process and training of all new part-time Guest Services staff
- Establish engaging ways to maintain high part-time Guest Services staff morale
- Collaborate to oversee the relationship with the Austin Spurs and the Texas Stars which include weekly planning meetings to ensure all operational needs are met and help plan and implement all game day needs
- Advance all needs for third party shows including catering, stagehand labor, layouts and any other needs to ensure everything is met in a timely manner
- Lead the advancement of assigned concerts and special events including production and food and beverage needs
- Prepare and distribute event information documents for each event that are to be done accurately and in a timely manner
- Maintain event recap reports on all events noting items of importance in consideration for future events
- Report and update event expense estimates and participate in final settlements after event has concluded
- Manage the handling of customer complaints and inquiries
- Implement facility rules, regulation policies and procedures
- Provide clear, concise, and timely communication of directives to other departments before, during and after an event
- Maintain the proper image and generate positive public relations with patrons and staff
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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