Job Overview
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
Career growth opportunities
Job Description
Churchill Downs Racetrack (CDRT), located in Louisville, KY, is renowned worldwide as the home of The Kentucky Derby, the longest continuously held annual sporting event in the United States since 1875. Esteemed for its historical significance and vibrant atmosphere, Churchill Downs offers a unique blend of tradition and excitement over its sprawling 175-acre property, featuring a one-mile dirt track, a 7/8-mile turf track, and stabling facilities for over 1,400 horses. The racetrack hosts thoroughbred horse racing during three annual meets—in Spring, September, and Fall—and provides seating for approximately 60,000 guests. Along with the racing events, Churchill Downs includes a year-round... Show More
Job Requirements
- Ability to positively address challenging situations
- strong organizational skills
- exceptional verbal and written communication skills
- ability to thrive in an ever-changing environment
- customer service minded
- excellent time-management skills
- ability to multi-task and develop strong professional relationships in all aspects of the position
- previous experience working in an entertainment or sporting facility, or similar environment
- ability to create and communicate ideas and vision for various events
Job Qualifications
- Bachelor's degree preferred
- prior experience in overseeing multiple event spaces and groups at one time
- experience dealing with high level clients including dignitaries, officials, celebrities, premium ticket holders, club members, high stakes wagerers and/or members of the thoroughbred racing community
- people oriented
- able to multi-task
- organized
- motivated and detail focused
- prior interaction with the public and/or working knowledge of the horse racing industry preferred
- proficiency in Microsoft Office and other related software
Job Duties
- Working cross-departmentally to understand event needs (sales, marketing, community relations, ticketing, etc.) and facility policies
- establishing and maintaining relationships with clients and vendors
- creating custom Banquet Event Orders (BEO) which detail facility needs, food and beverage packages, event timeline, staffing needs
- creating custom diagrams for approx. 35 event rooms
- assisting team members on event days
- responding to day-of requests in a prompt manner
- promoting and providing exceptional customer service
- assisting and facilitating all events booked by Group Sales, Marketing, Premium Ticketing, Horsemen Relations and Community Relations
- evaluating guest issues related to pricing, overcrowding, ticket discrepancies, seat locations, etc.
- ensuring courteous, professional, sincere, and responsive communications with all customers
- completing clerical and administrative tasks as necessary
- acting as primary Churchill Downs representative in premium dining areas
- performing light physical work required to set up events
- extensive walking is typically required
- perform other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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