Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Equal opportunity employer
Job Description
McCormick Place is a premier convention center located in Chicago, Illinois, operated by ASM Global, a world-leading venue management company. McCormick Place offers comprehensive event services and facilities, hosting a variety of events, including trade shows, conventions, corporate meetings, and social gatherings. As one of the largest convention centers in North America, McCormick Place plays a vital role in the city’s event and hospitality industry, attracting visitors from around the globe. ASM Global is committed to providing outstanding customer service and seamless event experiences through its dedicated team and state-of-the-art facilities.
The role of Event Services Director at McCormick P... Show More
The role of Event Services Director at McCormick P... Show More
Job Requirements
- Bachelor's Degree from four-year college or university
- 1 to 2 years related work experience and/or training
- Ability to work long and irregular hours including evenings, weekends and holidays
- Ability to travel as required
- Physical ability to walk and stand up to 8-10 hours daily
- Ability to sit for long hours and perform office tasks involving handling files, typing and operating office machines
- Ability to communicate effectively on telephone and in person
- Close vision abilities to handle contracts and correspondence
Job Qualifications
- Bachelor's Degree from four-year college or university
- 1 to 2 years related work experience and/or training
- Or equivalent combination of education and experience
- Previous experience working in a hotel setting a plus
- Working knowledge of the principles of facility management, services and equipment for a similar facility
- Exceptional communication skills both verbal and written
- Excellent organizational, planning and problem-solving skills
- Professional presentation, appearance and work ethic
- Ability to prioritize multiple projects
- Ability to coordinate the work of others in delivering various facility services
- Ability to adjust work schedule to coincide with events
- Strong computer skills with ability to learn and master new applications
Job Duties
- Directs all facility staff in delivering facility services for events and resolves event related problems
- Directs and participates in the pre-event planning, reviews any history of the event, initiates correspondence and conferences with the event planner, their suppliers, and ASM Global staff
- Compiles and reviews event and contractor charges with appropriate ASM Global staff and event planner, prepares proper documentation for invoice preparation and assists in the follow-up on collections
- Conducts post-event meetings with the event planner and their contractors as necessary to evaluate services provided
- Conducts tours of the facilities for potential customers, explains services and facilities available, describes how they may best be used by the event, and determines the needs of the potential event
- Works closely with hotel partners to execute events they have contracted into the space
- Assists with preparing pricing estimates for prospective meetings
- Monitors and ensures compliance with contractual responsibilities of all parties
- Prepares pre-event planning documents and instructions
- Ensures compliance with all facility and governmental rules and regulations by the event planners and all service providers
- Provides clear, concise, and timely communication of directives to other departments
- Implements facility rules, regulations, policies and procedures
- Maintains the proper image and generates positive public relations with patrons and staff
- Works with internal service partners to provide quality service to customers
- Serves as liaison for all facility clients to ensure highest level of customer service for all external service providers
- Establishes new standards of customer service by working with departments in the facility
- Performs other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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