Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
HSA
Flexible spending account
basic life insurance
Disability plan
401k Retirement Plan
Paid Time Off
Holiday pay
Career training and development
Tuition Reimbursement
Bereavement leave
Employee assistance program
jury duty
Employee Discounts
Employee Referral Bonus
free meal
Job Description
This hotel is an esteemed property operated by Mainsail Lodging, an independent franchisee distinct from Marriott International and its subsidiaries. While affiliated with the renowned Autograph Collection – a prestigious portfolio of four and five-star independent hotels known for their unique and memorable guest experiences – this establishment is solely controlled and managed by Mainsail Lodging, an employer that governs all employment policies including staffing, compensation, and benefits. Located in Fort Myers, Florida, this hotel serves discerning travelers who value originality, quality, and bold character in their accommodations. The Autograph Collection brand caters to "The Individualist," guests who view travel... Show More
Job Requirements
- Sit or stand for extended periods of time
- communicate clearly (verbal and written communication)
- see within normal range (corrected vision, if necessary)
- travel, both domestically and internationally
- work flexible, long, or extended hours (including holidays and weekends, as needed)
- exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects (light work)
- make sound judgements quickly
- maintain a detail-oriented focus, while implementing time management and making appropriate progress towards deadlines
- effectively prioritize, organize, delegate, and execute work tasks
- effectively handle and resolve challenges and/or problems in the workplace, including anticipating, preventing, identifying, analyzing, troubleshooting, and addressing
- work independently as well as collaboratively
- both provide direction and take direction from others
- ability to plan and develop procedures to be implemented within the department
- manage differing personalities within the office, the hotel, and the community
- maintain the highest degree of confidentiality
- work effectively in stressful, high-pressure situations
Job Qualifications
- Two- or four-year degree from a college or university or equivalent combination of education and experience
- knowledge of various food service styles including ethnic weddings and butler-style service
- knowledge of menu development and familiarity with food and beverage cost control
- knowledge of Word and Excel software programs
- proficiency in CI/TY (Marriott's sales and inventory management system)
- proficiency in the English language, both written and verbal
- prior experience of working in the hospitality industry (hotels or event management)
- strong computer skills including typing and independent technical troubleshooting
Job Duties
- Provide overall direction, coordination, and ongoing evaluation of operations of group, catering, or in-house events
- assist in facilitating a smooth turnover from sales to service, and back to sales
- serve as liaison between the sales manager, operational departments, and customer throughout the event management process
- follow-up with customer/meeting planner contact received via new event turnover(s) within 24 hours via telephone and within 3 days via email
- conduct planning site visits and inspections with customers/meeting planners
- understand and exhibit knowledge of food and beverage offerings, event technology products/procedures, group and catering forecasting, hotel revenue strategy, meeting room set-up types/capabilities, and sleeping room types/configurations through mindful event planning and decision-making
- understand and exhibit knowledge of customer/meeting planner's event vision, event points of importance, and event budget through intentional recommendations and customized event plans
- identify opportunities to increase revenue and exhibit knowledge of sales techniques by effectively proposing and upselling enhancement ideas to customers/meeting planners
- respond to customer/meeting planner trends, needs, issues, comments, and problems in a timely fashion to ensure a quality experience and enhance future sales prospects
- follow established procedures and collaborate with other employees/departments to ensure accuracy and operation success
- effectively collaborate with the culinary team to accommodate dietary restrictions and allergies
- create (through collaboration) customer-focused proposed solutions for unique food-related requests or custom menu requirements
- monitor and manage group room blocks, including room block pick up, where applicable
- communicate trends and/or customer/meeting planner requests with group housing
- keep customer/meeting planner apprised of potential room block or food and beverage attrition, and accurately maintain meeting space inventories
- work with outside vendors to minimize the hotel's risk by communicating hotel policies and procedures with the vendor, as well as enforcing and obtaining required insurance policies for each event
- collaborate as necessary to ensure customer/meeting planner satisfaction for all events/groups
- prepare and generate resumes, floor plans, banquet event orders (BEOs), event order contracts (EOCs), site visit alerts, and sleeping room blocks, as necessary
- create and arrange unique VIP experiences for customer identified VIPs, including communicating VIP stay details, collaborating with group housing to note status in reservation system, and arranging in-room amenities for VIP(s)
- communicate via identified reports (as listed above) with both internal departments and external customer(s)/meeting planner(s) to ensure consistent, high-level service throughout pre-event, onsite event, and post-event phases of the event management lifecycle
- maintain up-to-date event information/documentation in the property's computerized sales management system
- communicate any short-term updates/changes to affected operations departments in a timely manner
- ensure customer/meeting planner expectations are met by hosting and/or attending follow-up meetings with appropriate staff members
- review menu/service with banquet managers and culinary representative during scheduled BEO meetings
- calculate and create final estimated balance document (including itemized details for all charges anticipated to be routed to the group master account) for customer/meeting planner review and payment prior to group arrival
- lead menu tastings, pre-event and post-event meetings to review/communicate group needs and feedback with internal departments and customer(s)/meeting planner(s)
- connect with customers/meeting planners during their time on property and assist them with any requests
- be present at the event functions and assist staff as needed
- coordinate various departments' participation in servicing accounts
- prepare information for, meet with, and entertain customers as deemed appropriate by potential business from that account
- ensure billing policies and procedures are upheld
- record and post rewards points per the parameters outlined in the Marriott Rewarding Events Program
- review meeting planner evaluations/feedback with the sales team to ensure that issues receive follow-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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