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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
bonus eligible
Relocation assistance
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee Discounts
Job Description
Gaylord Palms Resort & Convention Center, located in Kissimmee, Florida, is a premier hospitality destination known for its exceptional meeting and event spaces. As part of the renowned Marriott International portfolio, Gaylord Palms Resort combines upscale amenities with dedicated service to create memorable experiences for both leisure and business travelers. With its vast convention center, beautiful resort accommodations, and a wide array of dining and entertainment options, the resort caters to a diverse clientele seeking the perfect blend of business functionality and relaxation.
This role is a full-time management position focused on event management at Gaylord Palms Resort & Conve... Show More
This role is a full-time management position focused on event management at Gaylord Palms Resort & Conve... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management or related professional area
- Or bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 1 year experience in event management or related professional area
- Ability to use event management software
- Strong communication skills
- Ability to work full time
- Willingness to attend meetings, planning visits, and internal operational briefings
- Ability to handle client issues professionally and proactively
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year of experience in event management or related professional area
- Strong interpersonal and communication skills
- Proficiency in event management software
- Ability to handle multiple tasks and work collaboratively across departments
- Excellent problem-solving and decision-making skills
- Customer service oriented with a focus on creating positive client experiences
Job Duties
- Manages the execution of all aspects of events including planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generating necessary program documents including pass on reports, banquet event orders, post-convention report and change logs
- Advises clients on current status of events and functions, including pending items and necessary changes
- Maintains program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders prior to group arrival
- Partners with conference planning team to identify and resolve issues
- Attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking, or production
- Proactively resolves potential meeting or room set issues
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees
- Coordinates and communicates event details verbally and in writing to clients and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems and suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating feedback and personal judgment into action plans
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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