Marriott International, Inc logo

Event Experience Manager (NE)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $25.77 - $30.29
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Career development opportunities
Employee Discounts
retirement savings plan

Job Description

Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is an acclaimed hospitality destination renowned for its extensive meeting spaces, distinctive event experiences, and exceptional guest services. As part of the Gaylord Hotels portfolio under Marriott International, the resort exemplifies world-class hospitality, blending southern charm with exceptional service standards. The resort hosts a variety of events ranging from corporate conferences to elaborate social gatherings, showcasing its versatile and expansive facilities. With its commitment to providing outstanding experiences, the resort continuously aims to deliver superior customer service and innovative event management solutions.

The role of the Events Manager at Gay... Show More

Job Requirements

  • High school diploma or GED
  • 3 years of experience in event management or related area OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
  • 1 year of experience in event management or related professional area
  • Ability to use event management software
  • Strong organizational skills
  • Excellent communication skills
  • Ability to work full time in Nashville, Tennessee
  • Must be able to attend planning visits, meetings, and events as required

Job Qualifications

  • High school diploma or GED with 3 years in event management or related professional area
  • Bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related professional area
  • Experience using event management software
  • Strong communication skills
  • Ability to coordinate multiple departments
  • Proactive problem-solving skills
  • Excellent customer service skills

Job Duties

  • Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
  • Serves as meeting planning advocate and liaison to all operational departments
  • Assists with coordination of all convention group plans and catering needs with all required operational departments
  • Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
  • Utilizes software for generation of necessary program documents including pass on reports, banquet event orders, post-convention report and change logs
  • Advises client on current status of events and functions including items pending and action items
  • Coordinates any changes necessary
  • Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders prior to group arrival
  • Partners with conference planning team to verify issues are identified and resolved
  • Attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
  • Resolves potential meeting or room set issues proactively
  • Utilizes available resources to meet client requests or resolve client issues
  • Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations

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Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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