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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier hospitality destination known for its unique blend of luxurious accommodations and expansive event spaces. As part of the Marriott International portfolio, Gaylord Hotels embody a commitment to exceptional service and innovative experiences. This world-class resort offers a wide range of amenities, including multiple dining options, extensive convention facilities, and beautifully landscaped indoor gardens. Marriott International is dedicated to fostering a diverse and inclusive workplace where associates are valued and empowered. The company prioritizes equal opportunity employment and provides meaningful career growth supported by strong corporate values and... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management or related field
- Or bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 1 year experience in event management
- Strong communication skills
- Proficiency with event management software
- Ability to work full time
- Authorized to work in the United States
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in event management
- Strong communication and interpersonal skills
- Proficiency with event management software
- Ability to multitask and coordinate with multiple departments
- Demonstrated problem-solving abilities
- Customer service orientation
- Experience working in a fast-paced hospitality or convention environment
Job Duties
- Manages the execution of all aspects of events including planning, day to day coordination, and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Coordinates all convention group plans and catering needs with required departments
- Verifies on-site delivery of hotel products and services according to conference group plans
- Utilizes software to generate necessary program documents such as pass on reports, banquet event orders, post-convention reports, and change logs
- Advises clients on current status of events and coordinates any necessary changes
- Maintains program knowledge by attending planning meetings, conference calls, and reviewing group materials beforehand
- Partners with conference planning team to identify and resolve issues
- Attends planning visits, welcome receptions, tie-down meetings, and other related internal meetings
- Proactively resolves potential meeting or room set issues
- Uses available resources to meet client requests and resolve issues
- Verifies room requirements such as lighting, temperature, AV equipment, and room setup meet client expectations
- Delivers excellent customer service and encourages similar behavior from other employees
- Coordinates and communicates event details verbally and in writing
- Responds to and handles guest problems and complaints
- Uses judgment and expertise to enhance client experience
- Remains available to resolve problems and suggest alternatives
- Integrates feedback and judgment into actionable customer service improvements
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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