Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Relocation assistance
competitive pay
bonus eligibility
Health Insurance
Paid Time Off
Career development opportunities
inclusive work environment
Job Description
Gaylord Palms Resort & Convention Center, located in Kissimmee, Florida, is a premier destination known for its exceptional event management facilities and outstanding hospitality services. As part of the esteemed Marriott International portfolio, Gaylord Hotels are renowned for delivering immersive environments, thoughtful services, and unique programming that bring people together in extraordinary ways. The resort offers a comprehensive experience that includes meetings, conventions, and social events, attracting a diverse clientele from around the globe. Marriott International, a global leader in the hotel and hospitality industry, is devoted to fostering an equal opportunity environment that celebrates diversity, promotes inclusivity, and supports... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in event management or related professional area
- Alternatively, bachelor’s degree with minimum 1 year experience
- Proficient with event management software
- Excellent communication skills
- Ability to work full time on site at Gaylord Palms Resort
- Willingness to attend various meetings and interact with operational teams
- Strong organizational skills and attention to detail
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related professional area
- Proficiency in event management software and related tools
- Strong communication and interpersonal skills
- Ability to manage multiple tasks and coordinate with various departments effectively
- Customer service orientation with problem-solving skills
- Detail-oriented with ability to maintain thorough program knowledge
Job Duties
- Manages the execution of all aspects of events including planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with all required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans
- Utilizes software for generation of necessary program documents including pass on reports, Banquet Event Orders (BEOs), post-convention report and change logs
- Advises client on current status of events and functions and coordinates any changes necessary
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders prior to group arrival
- Partners with Conference planning team to verify issues are identified and resolved
- Attends planning visits, welcome receptions, tie-down meetings and internal meetings related to security, parking or production
- Resolves potential meeting or room set issues proactively
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the customer experience
- Coordinates and communicates event details verbally and in writing to client and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems and suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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