Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $30.27
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
bonus eligibility
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier hotel and event venue within the Marriott International portfolio. Known for its expansive facilities, exceptional service, and breathtaking environment, Gaylord Rockies offers an unmatched setting for conferences, meetings, and memorable events. As a part of Marriott International, one of the world's leading hospitality companies, the resort upholds a commitment to diversity and inclusion while providing its employees, known as STARs, with abundant career opportunities, comprehensive benefits, and a supportive work environment. The resort is renowned for creating experiences that bring people together thoughtfully and joyfully, delivering hospitality... Show More
Job Requirements
- high school diploma or GED
- 3 years in event management or related area OR bachelor's degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 1 year experience in event management or related professional area
- excellent communication skills
- ability to use event management software
- availability to work full time
- strong organizational and multitasking abilities
- proactive problem-solving skills
Job Qualifications
- high school diploma or GED with 3 years in the event management or related professional area
- bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in the event management or related professional area
- strong customer service skills
- excellent communication and interpersonal skills
- proficiency in event management software
- ability to multitask and coordinate with multiple departments
- problem-solving and conflict resolution skills
- attention to detail and organizational skills
Job Duties
- manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- serves as meeting planning advocate and liaison to all operational departments
- assists with coordination of all convention group plans and catering needs with all required operational departments
- verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- utilizes software for generation of necessary program documents to include but not limited to pass on reports, banquet event orders (BEO's), post-convention report and change logs
- advises client on current status of events and functions, including items pending and action items, coordinates any changes necessary
- maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival
- partners with conference planning team to verify issues are identified and resolved
- attends planning visits, welcome receptions, tie-down meetings, internal meetings related to security, parking or production
- resolves potential meeting or room set issues proactively
- utilizes available resources to meet client requests or resolve client issues
- verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- delivers excellent customer service throughout the customer experience and encourages the same from other employees
- coordinates and communicates event details verbally and in writing to the client and property operations
- responds to and handles guest problems and complaints
- uses personal judgment and expertise to enhance the client experience
- stays available to solve problems and/or suggest alternatives to previous arrangements
- works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
OysterLink simplifies hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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