Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement plans
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
The Gaylord Texan Resort & Convention Center is a premier destination located in Grapevine, Texas, offering an exceptional blend of hospitality, entertainment, and event management services. As part of the renowned Marriott International portfolio, Gaylord Hotels are recognized for delivering extraordinary meeting and event experiences through innovative services and thoughtfully curated environments. This establishment stands out by providing a comprehensive range of hospitality services that go beyond traditional hotel offerings, emphasizing creativity, customer service excellence, and career development opportunities for their employees.
At Gaylord Texan Resort & Convention Center, the culture is built upon valuing diverse backgrounds and fostering... Show More
At Gaylord Texan Resort & Convention Center, the culture is built upon valuing diverse backgrounds and fostering... Show More
Job Requirements
- High school diploma or GED
- 3 years in the event management or related professional area
- Or Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year of experience in event management or related professional area
- Ability to work full time onsite at Gaylord Texan Resort & Convention Center
- Excellent communication skills
- Proficiency in relevant software
- Strong organizational and multitasking abilities
- Professional demeanor and customer service skills
Job Qualifications
- High school diploma or GED
- 3 years in the event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major is preferred
- 1 year of experience in event management or related professional area for degree holders
- Strong communication and interpersonal skills
- Proficiency in event management software
- Ability to multitask and work in a fast-paced environment
- Problem-solving and conflict resolution skills
- Customer service orientation
- Ability to collaborate with a team
Job Duties
- Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with all required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs
- Advises client on current status of events and functions, including items pending and action items
- Coordinates any changes necessary
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival
- Partners with Conference planning team to verify issues are identified and resolved
- Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production
- Resolves potential meeting or room set issues proactively
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees
- Coordinates and communicates event details both verbally and in writing to the client and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems and/or suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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