Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $33.17
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
Employee assistance program
bonus eligibility
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is part of the prestigious Gaylord Hotels brand under Marriott International. Marriott International is a global leader in the hospitality industry, known for its dedication to delivering exceptional guest experiences and fostering inclusive workplaces. Gaylord Pacific Resort offers a distinctive blend of luxury accommodations, extensive meeting and event spaces, and premier amenities designed to create memorable experiences for both leisure and business travelers. The venue is a premier destination for conferences, conventions, and social gatherings, renowned for its innovative event management and commitment to service excellence.
The Event Manage... Show More
The Event Manage... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management or related area
- Or bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- 1 year of experience in event management or related area
- Ability to use event management software
- Strong communication skills
- Problem-solving aptitude
- Ability to work full time at the Gaylord Pacific Resort location in Chula Vista, California
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related professional area
- Proven ability to coordinate multiple events and manage operational details
- Strong interpersonal and communication skills
- Proficiency with event management software
- Ability to resolve client issues effectively
- Excellent organizational and multitasking abilities
- Customer service orientation and problem-solving skills
Job Duties
- Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generation of necessary program documents including pass on reports, Banquet Event Orders (BEOs), post-convention report and change logs
- Advises client on current status of events and functions and coordinates any changes necessary
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders prior to group arrival
- Partners with Conference planning team to verify issues are identified and resolved
- Attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
- Proactively resolves potential meeting or room set issues
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees
- Coordinates and communicates event details both verbally and in writing to the client and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems and/or suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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