Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Career Development
Job Description
Gaylord Texan Resort & Convention Center is a premier hotel and convention destination located in Grapevine, Texas. As part of the Marriott International portfolio, this resort is known for its spectacular meeting spaces, exceptional services, and a commitment to providing guests with extraordinary experiences. Gaylord Texan Resort offers a wide variety of amenities, including luxurious accommodations, diverse dining options, and extensive event facilities. The resort is designed to host large-scale conferences, conventions, weddings, and other special events, making it a leader in the hospitality and event management industry. Marriott International is committed to diversity and inclusion, fostering a workplace where... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years of experience in event management or related professional area
- OR Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 1 year of experience in event management or related professional area
- Must be available to work full time on-site
- Ability to use event management software and tools
- Strong communication skills
- Ability to manage multiple priorities
- Problem-solving aptitude
- Customer service orientation
Job Qualifications
- High school diploma or GED with 3 years of event management or related professional experience
- OR Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major with 1 year of event management or related professional experience
- Strong communication and interpersonal skills
- Proficiency with event management software and tools
- Ability to collaborate effectively with multiple departments
- Excellent problem-solving and organizational skills
- Commitment to delivering exceptional customer service
Job Duties
- Manage execution of all aspects of events including planning, day-to-day coordination and exit strategies
- Serve as meeting planning advocate and liaison to all operational departments
- Coordinate convention group plans and catering needs with all required operational departments
- Verify on-site delivery of hotel products and services according to conference group plans
- Utilize software to generate program documents such as pass on reports, banquet event orders, post-convention reports, and change logs
- Advise clients on current status of events and functions including pending and action items
- Maintain program knowledge by attending planning meetings, conference calls and reviewing group resumes and banquet event orders prior to group arrival
- Partner with conference planning team to identify and resolve issues
- Attend planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking, or production
- Proactively resolve potential meeting or room set issues
- Utilize resources to meet client requests or resolve issues
- Verify room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Deliver excellent customer service throughout the customer experience and encourage the same from other employees
- Coordinate and communicate event details verbally and in writing to the client and property operations
- Respond to and handle guest problems and complaints
- Use personal judgment and expertise to enhance client experience
- Stay available to solve problems and suggest alternatives to previous arrangements
- Continually improve customer service by integrating feedback and personal judgment into action plans
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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