Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $32.21
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Performance bonus
Career development opportunities
Employee Discounts
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is an esteemed destination within the hospitality industry, recognized for its exceptional event management and customer service offerings. As a part of the Gaylord Hotels portfolio under Marriott International, the resort is renowned for creating extraordinary meeting and event experiences that bring people together through innovative services, thoughtful programming, and an engaging atmosphere. Marriott International emphasizes diversity, inclusion, and equal opportunity employment, fostering a work culture where associates' unique backgrounds and talents are valued and celebrated. This dynamic environment empowers associates to grow both personally and professionally while contributing... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years of experience in event management or related professional area
- Or bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 1 year of experience in event management or related professional area
- Proficient in event management software
- Strong communication skills
- Ability to work full time in a management capacity
- Availability to work onsite at Gaylord Pacific Resort & Convention Center
- Must be proactive in problem solving
- Ability to handle guest complaints effectively
Job Qualifications
- High school diploma or GED with 3 years in the event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in the event management or related professional area
- Strong communication and interpersonal skills
- Proficiency in event management software
- Ability to manage multiple tasks and priorities effectively
- Problem-solving and conflict resolution skills
- Customer service orientation and dedication to excellence
- Ability to work collaboratively within a team environment
- Attention to detail and organizational skills
Job Duties
- Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with all required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEOs), post-convention report and change logs
- Advises client on current status of events and functions, including items pending and action items
- Coordinates any changes necessary
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEOs) prior to group arrival
- Partners with Conference planning team to verify issues are identified and resolved
- Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production
- Resolves potential meeting or room set issues proactively
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees
- Coordinates and communicates event details both verbally and in writing to the client and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems and/or suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports hiring across hospitality industries.
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