Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $28.85
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
bonus eligibility
Job Description
Gaylord Rockies Resort & Convention Center, located in Aurora, Colorado, is a premier destination within the Gaylord Hotels portfolio managed by Marriott International. Known for its expansive meeting spaces and exceptional guest experiences, Gaylord Rockies Resort offers a unique blend of upscale accommodations, extensive convention facilities, and world-class amenities. As part of Marriott International, a global leader in hospitality renowned for its commitment to quality, diversity, and career development, the resort provides a dynamic work environment where associates are valued for their unique talents and backgrounds. Marriott International proudly fosters an inclusive culture with equal opportunity employment, celebrating diversity and... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in event management or related field
- Or bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field
- At least 1 year relevant experience if degree held
- Strong interpersonal skills
- Ability to work full time
- Willingness to attend meetings and events on-site
- Ability to use event management software
- Excellent problem-solving and communication skills
- Professional demeanor
Job Qualifications
- High school diploma or GED
- 3 years in the event management or related professional area
- Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year of experience in the event management or related professional area
- Strong communication skills
- Proficient in utilizing event management software
- Excellent organizational and multitasking abilities
- Customer service orientation
- Problem-solving skills
- Ability to work collaboratively with diverse teams
Job Duties
- Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with all required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generation of necessary program documents to include but not limited to pass on reports, Banquet Event Orders (BEO’s), post-convention report and change logs
- Advises client on current status of events and functions, including items pending and action items
- Coordinates any changes necessary
- Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO’s) prior to group arrival
- Partners with Conference planning team to verify issues are identified and resolved
- Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production
- Resolves potential meeting or room set issues proactively
- Utilizes available resources to meet client requests or resolve client issues
- Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the customer experience and encourages the same from other employees
- Coordinates and communicates event details both verbally and in writing to the client and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems and/or suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: