Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Business casual dress
Employee Discounts
bonus eligible
Job Description
Gaylord Opryland Resort and Convention Center, located in the vibrant city of Nashville, Tennessee, is a premier destination renowned for its breathtaking architecture, extensive meeting spaces, and exceptional guest services. As part of Marriott International, a global leader in hospitality, Gaylord Hotels combines the warmth of Southern hospitality with world-class amenities and experiences. The resort features over 2,800 guest rooms, multiple dining options, expansive gardens, and more than 600,000 square feet of flexible event space, making it a top choice for conventions, meetings, and social gatherings. With a commitment to diversity, inclusion, and equal opportunity employment, Gaylord Opryland fosters an... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in event management or related field
- OR bachelor’s degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in event management or related field
- Ability to work full time
- Strong communication skills
- Proficiency with event management software
- Availability to work onsite at Gaylord Opryland Resort
- Customer service experience
- Willingness to collaborate with multiple departments
- Ability to resolve conflicts and handle guest issues efficiently
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related professional area
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in event management software and Microsoft Office Suite
- Ability to work collaboratively in a team environment
- Customer service oriented mindset
- Problem-solving skills and ability to work under pressure
- Attention to detail and commitment to delivering exceptional service
Job Duties
- Manages the execution of all aspects of events including planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with required operational departments
- Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilizes software for generation of program documents including pass on reports, Banquet Event Orders, post-convention report and change logs
- Advises client on current status of events and functions including pending and action items
- Maintains program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders prior to group arrival
- Partners with conference planning team to verify issues are identified and resolved
- Attends planning visits, welcome receptions, tie-down meetings, and other internal meetings related to security, parking or production
- Proactively resolves potential meeting or room set issues
- Utilizes available resources to meet client requests or resolve client issues
- Verifies room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- Delivers excellent customer service throughout the event experience and encourages the same from other employees
- Coordinates and communicates event details both verbally and in writing to clients and property operations
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance the client experience
- Stays available to solve problems or suggest alternatives to previous arrangements
- Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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