Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligible
Career development opportunities
Employee Discounts
Retirement Plan
Job Description
Gaylord Texan Resort & Convention Center is a premier destination located in Grapevine, Texas, known for its exceptional hospitality and large-scale event management capabilities. As part of the Marriott International portfolio, Gaylord Hotels are recognized for delivering extraordinary environments, services, and programming that bring people together in unique and memorable ways. With a focus on creativity, entrepreneurship, and big-hearted service, Gaylord Texan Resort offers career opportunities that go beyond the traditional hotel experience. The resort supports a diverse and inclusive work environment where associates, known as STARs, are valued for their unique backgrounds, talents, and experiences. This fosters a culture... Show More
Job Requirements
- high school diploma or GED
- 3 years experience in event management or related professional area
- or bachelor’s degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major
- 1 year experience in event management or related professional area
- ability to work full time
- excellent communication skills
- strong organizational skills
- proficiency in software related to event management
- availability to attend planning meetings, conference calls, and on-site event visits
- strong customer service orientation
Job Qualifications
- high school diploma or GED with 3 years in event management or related professional area
- bachelor’s degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with 1 year of experience in event management or related professional area
- strong communication skills
- proficiency in event management software
- ability to coordinate multiple tasks and prioritize effectively
- excellent problem-solving and interpersonal skills
- experience working with diverse teams and clients
Job Duties
- manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
- serves as meeting planning advocate and liaison to all operational departments
- verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- utilizes software for generation of necessary program documents
- advises client on current status of events and functions and coordinates any changes necessary
- maintains program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders prior to group arrival
- partners with conference planning team to verify issues are identified and resolved
- attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
- resolves potential meeting or room set issues proactively
- utilizes available resources to meet client requests or resolve client issues
- verifies room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- delivers excellent customer service throughout the customer experience
- coordinates and communicates event details both verbally and in writing to the client and property operations
- responds to and handles guest problems and complaints
- uses personal judgment and expertise to enhance the client experience
- stays available to solve problems or suggest alternatives
- works to continually improve customer service by integrating feedback and personal judgment into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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