Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $29.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Diverse and inclusive workplace
Job Description
Gaylord Hotels is a premier hospitality brand under the Marriott International portfolio, known for its unique ability to combine luxurious accommodations with extraordinary meetings and event experiences. With a strong emphasis on creativity, entrepreneurship, and thoughtful service, Gaylord Hotels boasts some of the most remarkable venues for conferences, meetings, and social events. Their properties span large-scale resorts equipped with advanced event spaces, delivering not only lodging but comprehensive experiences that foster connections among guests and attendees. Gaylord Hotels prides itself on its vibrant team of highly trained associates known as STARs, who are passionate about delivering exceptional guest experiences and... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in event management or related field
- Or Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Minimum 1 year experience in event management or related field
- Strong communication skills
- Proficiency with event management software
- Ability to work collaboratively in a team environment
- Flexibility to attend meetings and events including evenings and weekends
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with 1 year of relevant experience
- Strong organizational and coordination skills
- Proficiency in event management software
- Excellent communication and interpersonal skills
- Ability to handle multiple projects simultaneously
- Problem-solving and conflict resolution skills
- Customer service orientation
Job Duties
- Manage the execution of all aspects of events including planning, day-to-day coordination, and exit strategies
- Serve as meeting planning advocate and liaison to all operational departments
- Verify on-site delivery of hotel products and services according to conference group plans
- Utilize software for program generation including pass on reports, banquet event orders, post-convention reports, and change logs
- Advise clients on the current status of events and coordinate necessary changes
- Maintain program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders prior to arrival
- Partner with the conference planning team to identify and resolve issues
- Attend planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking, or production
- Proactively resolve potential meeting or room set issues
- Utilize available resources to meet client requests or resolve client issues
- Verify room requirements such as lighting, temperature, AV equipment, and room set to meet client expectations
- Deliver excellent customer service throughout the customer experience and encourage the same from other employees
- Coordinate and communicate event details verbally and in writing to the client and property operations
- Respond to and handle guest problems and complaints
- Use personal judgment and expertise to enhance the client experience
- Remain available to solve problems or suggest alternatives to previous arrangements
- Work to continuously improve customer service by integrating feedback and personal judgment into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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