Event Experience Manager

Chula Vista, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $27.50 - $32.21

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) retirement plan

Employee Discounts

Training and Development

Career advancement opportunities

Job Description

Gaylord Hotels, a distinguished brand within the Marriott International portfolio, stands as an industry leader in delivering unparalleled meetings and experiences. As a part of Marriott International, a globally recognized hospitality company, Gaylord Hotels are known for their expansive venues that unite guests through innovative services, dynamic programming, and thoughtfully designed environments. With a strong emphasis on creativity, entrepreneurship, and heartfelt service, Gaylord Hotels strives to create unforgettable experiences for every visitor. The organization values its associates, referred to as STARs, who contribute their talents and unique backgrounds to foster a welcoming, inclusive, and growth-oriented workplace.

The role of ... Show More

Job Requirements

High school diploma or GED
3 years in the event management or related professional area
OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year of experience in the event management or related professional area required
Ability to communicate effectively verbally and in writing
Proficient with event management software
Strong organizational skills
Ability to work under pressure and meet deadlines
Flexibility to attend events outside regular working hours

Job Qualifications

High school diploma or GED
3 years in the event management or related professional area OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
1 year of experience in the event management or related professional area required
Strong communication and interpersonal skills
Proficiency in event management software
Ability to multitask and manage time effectively
Problem-solving and decision-making abilities
Team collaboration skills
Customer service orientation

Job Duties

Manages the execution of all aspects of events to include planning, day to day coordination and exit strategies
Serves as meeting planning advocate and liaison to all operational departments
Assists with coordination of all convention group plans and catering needs with all required operational departments
Verifies on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
Utilizes software for generation of necessary program documents to include pass on reports, Banquet Event Orders (BEO's), post-convention report and change logs
Advises client on current status of events and functions, including items pending and action items
Coordinates any changes necessary
Maintains program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders (BEO's) prior to group arrival
Partners with Conference planning team to verify issues are identified and resolved
Attends planning visits, welcome receptions, tie-down meetings, any internal meetings related to security, parking or production
Resolves potential meeting or room set issues proactively
Utilizes available resources to meet client requests or resolve client issues
Verifies that room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
Delivers excellent customer service throughout the customer experience and encourages the same from other employees
Coordinates and communicates event details both verbally and in writing to the client and property operations
Responds to and handles guest problems and complaints
Uses personal judgment and expertise to enhance the client experience
Stays available to solve problems and/or suggest alternatives to previous arrangements
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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