Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Gaylord Opryland Resort & Convention Center, located in Nashville, Tennessee, is a premier destination renowned for its expansive meeting and event spaces, luxurious accommodations, and exceptional service. Operated under the Marriott International portfolio, this resort is part of a globally recognized hospitality brand committed to delivering outstanding guest experiences and fostering a supportive work environment. The resort combines innovative meeting environments with warm, big-hearted service delivered by associates known as STARs, who bring creativity, entrepreneurship, and dedication to their roles. Gaylord Hotels stand out for providing associates with extensive career growth opportunities, professional development, and a collaborative culture that values... Show More
Job Requirements
- High school diploma or GED
- 3 years in event management or related professional area
- OR bachelor’s degree in hotel and restaurant management, hospitality, business administration, or related major
- 1 year of experience in event management or related professional area
- Excellent communication skills
- Proficiency in event management software
- Ability to handle multiple tasks under pressure
- Strong customer service orientation
- Availability to work full time at Gaylord Opryland Resort & Convention Center in Nashville, Tennessee
Job Qualifications
- High school diploma or GED with 3 years of event management or related experience
- Bachelor’s degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with 1 year of event management or related experience
- Strong communication and interpersonal skills
- Proficiency in event management software and tools
- Ability to multitask and coordinate multiple events simultaneously
- Excellent problem-solving and decision-making abilities
- Demonstrated customer service excellence
- Ability to work collaboratively with diverse teams
- Strong organizational skills and attention to detail
Job Duties
- Manages the execution of all aspects of events including planning, day to day coordination and exit strategies
- Serves as meeting planning advocate and liaison to all operational departments
- Assists with coordination of all convention group plans and catering needs with required departments
- Verifies on-site delivery of hotel products and services according to conference group plans
- Utilizes software for generation of necessary program documents such as pass on reports, banquet event orders and post-convention reports
- Advises clients on current status of events and coordinates changes as needed
- Attends planning meetings, welcome receptions, tie-down meetings, and internal meetings related to security, parking, or production
- Proactively resolves potential meeting or room set issues
- Utilizes available resources to meet client requests or resolve client issues
- Verifies lighting, temperature, AV equipment, and room setups meet client expectations
- Delivers excellent customer service throughout the customer experience
- Coordinates and communicates event details verbally and in writing
- Responds to and handles guest problems and complaints
- Uses personal judgment and expertise to enhance client experience
- Stays available to solve problems and suggest alternatives
- Works to continually improve customer service by integrating feedback into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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