Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $27.88
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee stock purchase plan
Life insurance
Group disability insurance
Job Description
Gaylord National Resort & Convention Center is a premier event management and hospitality venue located in the vibrant setting of National Harbor, Maryland. As part of the prestigious Marriott International portfolio, Gaylord National offers an extraordinary environment combining luxury accommodations, versatile meeting spaces, and exceptional services that cater to a diverse clientele. Known for its innovative approach to meetings and events, Gaylord National Resort integrates state-of-the-art facilities with a passionate team of professionals who ensure each event is executed flawlessly, providing an unmatched guest experience. Being a full-service resort and convention center, it is a cornerstone in the regional event... Show More
Job Requirements
- High school diploma or GED
- 3 years of experience in event management or related professional area
- OR Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year of experience in event management or related professional area
- Proficiency in event management software
- Excellent communication skills
- Ability to work under pressure and meet deadlines
- Strong customer service orientation
Job Qualifications
- High school diploma or GED with 3 years in event management or related professional area
- Bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year of experience in event management or related professional area
- Strong communication and interpersonal skills
- Proficiency in event management software and Microsoft Office
- Excellent organizational and multitasking abilities
- Ability to work collaboratively in a team environment
- Demonstrated problem-solving and client service skills
Job Duties
- Manage the execution of all aspects of events to include planning, day-to-day coordination and exit strategies
- Serve as meeting planning advocate and liaison to all operational departments
- Verify on-site delivery of hotel products and services according to conference group plans resulting in a positive meeting experience
- Utilize software for generation of necessary program documents including pass on reports, Banquet Event Orders (BEOs), post-convention reports and change logs
- Advise clients on current status of events and functions, including pending and action items, and coordinate any required changes
- Maintain program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders prior to group arrival
- Partner with conference planning team to identify and resolve issues
- Attend planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
- Proactively resolve potential meeting or room set issues
- Utilize available resources to meet client requests or resolve client issues
- Verify room requirements such as lighting, temperature, AV equipment, and room setup to meet client expectations
- Deliver excellent customer service throughout the client experience
- Coordinate and communicate event details verbally and in writing to clients and property operations
- Respond to and handle guest problems and complaints
- Use personal judgment and expertise to enhance the client experience
- Stay available to solve problems and suggest alternatives to previous arrangements
- Work to continually improve customer service by integrating feedback and personal judgment into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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