Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $29.33
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Job Description
Gaylord Texan Resort & Convention Center, located in Grapevine, Texas, is a premier destination known for its expansive event spaces, luxurious accommodations, and exceptional meeting experiences. As part of Marriott International's portfolio, the resort integrates world-class hospitality with comprehensive services geared toward facilitating successful conferences, events, and gatherings of all sizes. Gaylord Texan is renowned for its unique blend of Texas charm and modern convenience, making it an ideal venue for business conventions, social events, and large-scale corporate meetings. The resort's commitment to excellence is evident in its well-appointed amenities, professional event staff, and a customer-centric approach that prioritizes the... Show More
Job Requirements
- high school diploma or GED
- three years in event management or related professional area
- bachelor’s degree in hotel and restaurant management, hospitality, business administration, or related major with one year of experience may substitute
- strong communication skills
- proficiency with event management software
- ability to manage multiple priorities
- excellent organizational skills
- customer service orientation
- problem-solving skills
- ability to work in a team environment
- willingness to work full-time onsite at Gaylord Texan Resort & Convention Center
Job Qualifications
- high school diploma or GED with three years in event management or related professional area
- or bachelor’s degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with one year of experience in event management or related area
- strong communication and interpersonal skills
- proficiency with event management software
- ability to coordinate multiple tasks and work under pressure
- detail-oriented with excellent organizational skills
- customer service focused
- proactive problem-solving ability
- ability to work collaboratively with cross-functional teams
Job Duties
- manages the execution of all aspects of events including planning, day to day coordination and exit strategies
- serves as meeting planning advocate and liaison to all operational departments
- verifies on-site delivery of hotel products and services according to conference group plans
- utilizes software for generation of necessary program documents including pass-on reports, banquet event orders, post-convention report and change logs
- advises client on current status of events and functions and coordinates any changes
- maintains program knowledge by attending planning meetings, conference calls, and reviewing group resumes and banquet event orders prior to group arrival
- partners with conference planning team to verify issues are identified and resolved
- attends planning visits, welcome receptions, tie-down meetings, and internal meetings related to security, parking or production
- proactively resolves potential meeting or room set issues
- utilizes available resources to meet client requests or resolve client issues
- verifies room requirements such as lighting, temperature, AV equipment, and room set meet client expectations
- delivers excellent customer service throughout the customer experience and encourages the same from other employees
- coordinates and communicates event details verbally and in writing to clients and property operations
- responds to and handles guest problems and complaints
- uses personal judgment and expertise to enhance the client experience
- stays available to solve problems or suggest alternatives to previous arrangements
- works to continually improve customer service by integrating feedback and personal judgment into action plans
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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