Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedules
Employee Discounts
Professional development opportunities
Retirement Plan
Job Description
Legends Global is an established leader in the sports and entertainment hospitality industry, known for its commitment to providing outstanding guest experiences at a variety of premier venues. With a global footprint and dedication to excellence, Legends Global prides itself on creating memorable moments for guests through superior service, innovative solutions, and a highly trained team of professionals. The company is recognized for managing large-scale events with a focus on customer satisfaction and operational efficiency, constantly striving to uphold the highest standards in the industry. The SNHU Arena represents one of the many venues under Legends Global's management where the... Show More
Job Requirements
- High school graduate or obtained GED
- Minimum of one year in a clerical, front desk or receptionist position
- Minimum 2 years of customer service experience
- Proficiency in Microsoft Office
- Familiarity with Ticketmaster ticketing platform
- Strong verbal and written communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Dependable and punctual
- Ability to multi-task and problem-solve in a fast-paced environment
- Customer service-oriented
- Tech-savvy with ability to learn new systems quickly
- Ability to stand and walk for extended periods
- Ability to lift or move up to 25 pounds
- Must speak, read, write, and understand English
Job Qualifications
- Minimum 2 years of customer service experience, event, entertainment, or hospitality industry preferred
- High school diploma or equivalent required
- Proficiency in Microsoft Office, Outlook, Excel, Word, Google Drive, and other basic computer programs
- Familiarity with online ticketing platforms, Ticketmaster experience strongly preferred
- Strong communication skills, verbal and written, with excellent attention to detail
- Ability to multi-task, prioritize, and problem-solve in a fast-paced environment
- Dependable, punctual, and able to work independently as well as part of a team
- Flexible schedule with availability for nights, weekends, and holidays
- Customer service-oriented with ability to interact professionally with guests, vendors, and management
- Tech-savvy with ability to quickly learn new systems and processes
Job Duties
- Answer incoming phone calls and email inquiries, providing accurate information and resolving customer needs
- Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness
- Provide information regarding parking, ADA accommodations, lost and found, and other guest service needs
- Access and update customer accounts, ticket availability, and event timelines using various software platforms
- Direct inquiries and messages to the appropriate internal departments
- Learn and apply all venue policies, rules, and regulations to guide guests effectively
- Utilize Microsoft Office Suite, Google Drive, Outlook, and arena-specific systems to perform daily tasks
- Perform other duties as assigned to ensure smooth event-day operations
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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