Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Job Description
SNHU Arena, located in Manchester, New Hampshire, is a premier entertainment and sports venue managed by ASM Global, a leading venue management and services company. The arena hosts a diverse range of events, including concerts, sporting events, family shows, and corporate functions, drawing patrons from the community and beyond. ASM Global is recognized for delivering outstanding experiences through innovative event management, customer service excellence, and a commitment to inclusivity and accessibility. The organization seeks dedicated individuals who are passionate about providing top-tier service and contributing to seamless event operations. As a part-time position based on event days, the Event Day... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of customer service experience
- Proficiency in Microsoft Office and Google Drive
- Familiarity with ticketing platforms such as Ticketmaster
- Excellent communication skills
- Ability to multitask and problem-solve
- Dependable and punctual
- Availability to work nights, weekends, and holidays
- Customer service oriented
- Tech-savvy
Job Qualifications
- Minimum 2 years of customer service experience (event, entertainment, or hospitality industry preferred)
- High school diploma or equivalent required
- Proficiency in Microsoft Office (Outlook, Excel, Word), Google Drive, and other basic computer programs
- Familiarity with online ticketing platforms (Ticketmaster experience strongly preferred)
- Strong communication skills (verbal and written) with excellent attention to detail
- Ability to multitask, prioritize, and problem-solve in a fast-paced environment
- Dependable, punctual, and able to work independently as well as part of a team
- Flexible schedule: must be available to work nights, weekends, and holidays as required by event schedules
- Customer service-oriented with the ability to interact professionally with guests, vendors, and all levels of management
- Tech-savvy with the ability to quickly learn new systems and processes
Job Duties
- Answer incoming phone calls and email inquiries, providing accurate information and resolving customer needs
- Assist guests with ticketing issues, including Ticketmaster troubleshooting, resale site concerns, and scam awareness
- Provide information regarding parking, ADA accommodations, lost and found, and other guest service needs
- Access and update customer accounts, ticket availability, and event timelines using various software platforms
- Direct inquiries and messages to the appropriate internal departments
- Learn and apply all venue policies, rules, and regulations to guide guests effectively
- Utilize Microsoft Office Suite, Google Drive, Outlook, and arena-specific systems to perform daily tasks
- Perform other duties as assigned to ensure smooth event-day operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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