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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Flexible spending account
Life insurance
Job Description
Michaels is North America's premier destination for all things creative, operating over 1,290 stores across 49 states and Canada. With a rich history spanning 50 years, Michaels is dedicated to inspiring creativity and serving communities by fostering a welcoming and inclusive environment for customers and Team Members alike. They offer a broad selection of arts and crafts materials, custom framing, and specialty merchandise through their stores, distribution centers, and online platforms. Michaels also owns Artistree, a manufacturer of custom framing products, and MakerPlace by Michaels, a marketplace for handmade goods. The company prides itself on nurturing confident leaders and providing... Show More
Job Requirements
- High school diploma or equivalent
- retail and/or customer service experience required
- ability to remain standing for long periods
- capability to bend, lift, carry, reach, and stretch regularly
- ability to lift heavy boxes and access high shelves using ladders or similar equipment
- effective communication skills
- ability to work nights, weekends, and early mornings
- compliance with federal, state, and local legal requirements
- willingness to perform physical tasks and work in various store environments
- ability to engage positively with customers and team members
- must be able to follow Standard Operating Procedures and company policies
Job Qualifications
- Energetic and enthusiastic personality
- excellent people skills
- experience working with children and children’s events
- strong communication skills including written, verbal, nonverbal, and listening
- organizational skills
- interpersonal skills
- creative problem-solving skills
- retail and/or customer service experience
- ability to handle job stress and interact effectively with others
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- engage with clients of all ages to create a fun and creative environment
- demonstrate and instruct party participants in craft projects and activities like face painting
- facilitate party add-ons such as goody bags and balloons to company standards
- communicate event details with clients and store team members
- complete administrative tasks including answering emails, making phone calls, and paperwork
- adjust event plans based on client feedback and needs
- create and implement backup or emergency plans
- ensure client satisfaction for all scheduled events
- uphold cleanliness and safety standards before, during, and after events
- assist customers with product selection and provide solutions
- ensure fast and friendly checkout experience
- promote Rewards program and Private Label Credit Card enrollments
- educate customers on Voice of Customer survey
- assist with Buy Online Pickup in Store and Ship From Store processes
- participate in truck unloading, stocking, and maintaining planograms
- perform merchandise recovery and store maintenance duties
- support shrink and safety programs
- adhere to Standard Operating Procedures and company policies
- interact respectfully and positively with all team members and customers
- cross-train in custom framing sales and production
- maintain daily store cleanliness including sweeping, vacuuming, dusting, and restroom maintenance
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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