Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
short-term disability
long-term disability
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
free meal
Annual bus pass
Incentive bonus
Referral Bonus
Team Member Assistance Program
Job Description
Zachry Hospitality is a respected name in the hospitality industry, known for its commitment to exceptional customer service and a passionate team culture. As a hospitality company operating a hotel, Zachry Hospitality emphasizes a family-like atmosphere where every team member is valued and encouraged to do the right thing simply because it is the right thing to do. The company's core values — Every Person Matters, Together We Can Do Great Things, and This Is More Than a Job — are ingrained in its daily operations and decision-making. This philosophy has helped build a workplace where employees feel supported and... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality preferred
- Ability to manage multiple events simultaneously
- Excellent communication skills
- Strong organizational skills
- Ability to work irregular hours including nights, weekends, and holidays
- Proficiency with Microsoft Office
- Maintaining professional appearance and demeanor
- Commitment to exceptional guest service
Job Qualifications
- High school graduate or equivalent preferred
- Prior hospitality experience preferred
- Strong communication and interpersonal skills for working with clients and cross-functional teams
- Excellent organizational and multitasking abilities to manage multiple events simultaneously
- Ability to remain calm, professional, and solution-oriented in high-pressure or fast-paced environments
- Strong understanding of banquet operations, food and beverage service flow, and hotel event standards
- Ability to interpret BEOs, event timelines, and floor plans
- Proficiency in Microsoft Office and event-planning or CRM software
- Strong problem-solving and decision-making skills
- Ability to work irregular hours, including nights, weekends, and holidays based on event schedules
- Must maintain a professional appearance and demeanor while representing the hotel during events
- Strong commitment to delivering exceptional guest experiences and service excellence
- Ability to collaborate effectively and contribute to a positive teamwork environment
Job Duties
- Manage the planning and execution of assigned events, serving as the main point of contact for clients from pre-event coordination through event completion
- Review Banquet Event Orders (BEOs), event resumes, menus, and diagrams to ensure all details are accurate and complete
- Conduct pre-event meetings with Banquets, Culinary, Audio-Visual, and other hotel teams to communicate expectations and requirements
- Oversee event setups, service timing, flow, and breakdown, ensuring adherence to hotel standards and client specifications
- Troubleshoot and resolve event-day challenges quickly and efficiently to protect guest satisfaction and event success
- Build strong relationships with clients to understand their needs, provide recommendations, and ensure their expectations are met or exceeded
- Respond promptly to client requests, changes, or concerns, ensuring clear communication with internal teams
- Conduct post-event follow-up, including gathering feedback, reviewing billing, and encouraging repeat business
- Work closely with the Director of Sales, Banquet Captain, and Sales Team to ensure seamless event delivery
- Attend and actively participate in weekly BEO meetings and department planning sessions
- Communicate special event needs such as audiovisual requirements, décor, specialty setups, and VIP arrangements
- Ensure proper staffing levels and timing for events by coordinating with Banquets and Culinary leadership
- Maintain detailed records of event communication, changes, client correspondence, and post-event notes
- Ensure accurate posting of charges and work closely with accounting on billing inquiries or adjustments
- Update internal event-planning systems with accurate event details, timelines, and modifications
- Assist in creating event reports, forecasts, and operational summaries as needed
- Perform other duties as assigned to support business needs
- Maintain consistent, reliable attendance as an essential function of the role
OysterLink supports hiring across hospitality industries.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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