Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Equal opportunity employer
Job Description
Michaels is a leading creative destination in North America, operating over 1,300 stores across 49 states and Canada, as well as a robust online presence at Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is widely recognized as the best place for all things creative, offering a vast array of crafting supplies, custom framing, and handmade goods through its specialty marketplace, MakerPlace by Michaels. The company is committed to fostering creativity and inspiring individuals of all ages to explore their artistic potential with unparalleled product offerings and community-focused events. Michaels also owns Artistree, a manufacturer of... Show More
Job Requirements
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Ability to lift heavy boxes and access high shelves using ladders or similar equipment
- Willingness to work nights, weekends, and early mornings
- Must satisfy federal, state, and local legal requirements for employment
- Able to perform essential functions with or without reasonable accommodation
- Public retail store environment experience
- Ability to handle physical demands of the job
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children's events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal
- Organizational skills and creative problem-solving abilities
- Ability to handle job stress and interact effectively with guests and team members
- Energetic and enthusiastic personality
Job Duties
- Plan and coordinate multiple events at once including children's birthday parties and craft classes
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and activities such as face painting
- Facilitate party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails and making phone calls
- Adjust event plans based on client feedback and needs
- Create backup or emergency plans for events
- Ensure client satisfaction throughout scheduled events
- Maintain cleanliness and safety standards before and after events
- Help customers shop and locate products
- Provide fast and friendly checkout experience
- Engage customers on rewards programs and credit card enrollments
- Educate customers on Voice of Customer survey
- Assist with Buy Online Pickup in Store and Ship From Store processes
- Participate in truck unloading and stocking
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set tasks
- Support shrink and safety programs
- Adhere to standard operating procedures and company policies
- Interact positively and respectfully with others
- Cross-train in custom framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining restrooms
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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