
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
Flexible Schedule
Job Description
Michaels is a leading creative destination and retail company operating over 1,300 stores across North America, including the vibrant location in Anaheim Hills, California. Established in 1973 and headquartered in Irving, Texas, Michaels has built a reputation as the go-to source for arts and crafts supplies, custom framing, and creative inspiration. Michaels also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, and MakerPlace by Michaels, an exclusive handmade goods marketplace. The company prides itself on fostering an inclusive environment where creativity flourishes, and team members are empowered to contribute their unique talents while delivering exceptional customer experiences.Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Strong communication skills
- Ability to stand for long periods and perform physical tasks including bending, lifting, and carrying
- Ability to interact positively and respectfully with customers and team members
- Familiarity with retail operations and customer service
- Ability to manage multiple events and administrative tasks simultaneously
Job Qualifications
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests of all ages and co-workers
- Excellent people skills
- Experience working with children and children’s events
- Good communication skills including written, verbal, and nonverbal communication as well as listening skills
- Organizational skills, interpersonal skills, and creative problem-solving skills
- Retail and/or customer service experience
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities
- Facilitate and implement party add-ons such as goody bags, balloons, etc. to company standards
- Communicate events with clients and store team members
- Complete administrative tasks such as answering emails, making phone calls, and completing paperwork as needed
- Adjust plans and events based on client’s feedback and needs
- Create backup or emergency plans to be executed as needed
- Ensure client satisfaction for scheduled events
- Uphold the company’s cleanliness and safety standards
- Set up, break down, and clean before and after each event
- Help customers shop, locate products, and provide them with solutions
- Provide fast and friendly check out experience
- Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments
- Educate customer on Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in the truck un-load, stocking and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and Company programs to ensure compliance with applicable laws and requirements
- Execute Company policies and standards
- Interact with others in an accepting and respectful manner
- Remain positive and respectful even in difficult situations
- Promote commitment to the organization’s vision and values
- Project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleanliness activities including sweeping, vacuuming, dusting, and maintaining cleanliness of restrooms
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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