Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
inclusive work environment
Job Description
Michaels is a premier retail company specializing in arts and crafts supplies, custom framing, and creative workshops. Founded in 1973, Michaels has grown to become the leading creative destination in North America with over 1,300 stores across 49 states and Canada, as well as a strong online presence through Michaels.com and Michaels.ca. The company is dedicated to fostering creativity in people of all ages, providing a wide range of products and services designed to inspire and empower customers to create, innovate, and turn their ideas into reality. Headquartered in Irving, Texas, Michaels also owns Artistree, a manufacturer of custom framing... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail and/or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and listening
- Organizational and interpersonal skills
- Ability to stand for long periods and move throughout the store
- Ability to lift and carry heavy objects and access high shelves using ladders
- Must be able to perform physical tasks such as bending, reaching, and lifting
- Ability to handle stressful situations and promote a positive work environment
- Availability to work nights, weekends, and early mornings
- Compliance with federal, state, and local legal requirements
Job Qualifications
- High school diploma or equivalent
- Experience working with children and planning children’s events
- Retail or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Organizational skills and creative problem-solving abilities
- Ability to handle job stress and interact effectively with guests and co-workers
- Ability to follow Standard Operating Procedures and company policies
- Ability to work in a team-oriented environment
- Basic computer skills to complete administrative tasks
Job Duties
- Plan and coordinate multiple events at once including children’s birthday parties and other craft classes or events
- Engage with clients of all ages by creating an environment of fun and creativity
- Demonstrate and instruct party participants in craft projects and perform activities such as face painting
- Facilitate and implement party add-ons like goody bags and balloons to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, making phone calls, and handling paperwork
- Adjust event plans based on client feedback and create backup or emergency plans
- Ensure client satisfaction and uphold cleanliness and safety standards before, during, and after events
- Help customers shop and locate products providing solutions
- Provide fast and friendly checkout experiences
- Promote the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer survey
- Assist with Omni channel processes including Buy Online Pickup in Store and Ship From Store
- Participate in truck unloading, stocking, and planogram processes
- Complete merchandise recovery and maintenance
- Perform Store in Stock Optimization and ad set duties
- Support shrink and safety programs
- Adhere to Standard Operating Procedures and company policies
- Interact respectfully and positively with guests and team members
- Cross trained in Custom Framing selling and production
- Participate in daily store cleaning activities
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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