Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Mental Health Resources
Paid Time Off
Travel discount
401(k) Plan
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
DailyPay access
Educational credentials
family-building benefits
Bereavement leave
Adoption assistance
complimentary parking
Complimentary lunch
Job Description
Hilton Columbus Downtown is a premier hotel situated in the vibrant Short North Arts District of Columbus, Ohio. Connected directly to the Greater Columbus Convention Center, this establishment boasts two impressive towers housing 1,000 guest rooms and offers 75,000 square feet of versatile event space. The hotel is celebrated not only for its exceptional accommodations but also for its unique dining experiences that attract both local residents and visitors alike. Recognized for its commitment to excellence in hospitality, Hilton Columbus Downtown is part of the globally renowned Hilton brand, which is synonymous with superior service, innovation, and a memorable guest... Show More
Job Requirements
- high school diploma or equivalent
- one year of customer service experience
- proficiency in Microsoft Office
- effective communication skills
- ability to multitask and work in a fast-paced environment
- attention to detail
- willingness to work Monday through Friday from 8:00 am to 5:00 pm
Job Qualifications
- one year of customer service experience
- proficiency in Microsoft Office
- experience in sales, catering, or events preferred
- knowledge of the hotel industry preferred
- familiarity with Delphi preferred
Job Duties
- assist with weekly/daily distribution of department reports such as banquet event orders, daily change logs, daily events postings, group resumes, discovery visit alerts forms, vip amenity requests, etc
- be an extension of the event or catering manager by corresponding and maintaining relationships with customers on their behalf via email, phone or in-person meetings as needed
- assist with events on the banquet floor in conjunction with the event or catering manager and banquets department, serving as an on-site liaison for in-house groups throughout their events
- assist the department directors with special projects such as menu pricing analysis, forecasting reports, meeting minutes and other general office duties as needed
- merge and draft contracts for managers via FDC
- create bookings via Delphi FDC
- work in conjunction with the sales coordinator to maintain the file/storage room and the proper stocking of catering marketing collateral
- track customer satisfaction scores and feedback for meetings and events that take place in the hotel
- partner with and maintain strong working relationships with all operations departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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