Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $28.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Life insurance
Disability insurance
Paid Time Off
Go Hilton travel discount
401(k) Plan
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
DailyPay access
Educational credentials access
Inclusive family-building benefits
Bereavement leave
Adoption assistance
complimentary parking
Complimentary team member lunch
Job Description
Hilton Columbus Downtown is a prestigious hotel situated in the vibrant Short North Arts District and directly connected to the Greater Columbus Convention Center. The property is notable for its impressive infrastructure, featuring two towers encompassing a total of 1,000 guest rooms alongside 75,000 square feet of versatile event space. The hotel also boasts several distinctive dining experiences, making it a premier destination for guests seeking exceptional hospitality. Hilton Columbus Downtown is part of Hilton Worldwide Holdings Inc., a globally recognized hospitality company known for its commitment to quality service, innovation, and guest satisfaction. Joining the Hilton team means becoming... Show More
Job Requirements
- 1 year of customer service experience
- proficiency in Microsoft Office
- strong communication and organizational skills
- ability to work collaboratively in a fast-paced environment
- attention to detail
- ability to manage multiple tasks simultaneously
- willingness to support various departments as needed
Job Qualifications
- 1 year of customer service experience
- proficiency in Microsoft Office
- experience in sales, catering, or events preferred
- knowledge of the hotel industry preferred
- familiarity with Delphi preferred
Job Duties
- Assist with weekly/daily distribution of department reports such as Banquet Event Orders, daily change logs, daily events postings, group resumes, discovery visit alerts forms, VIP amenity requests
- Be an extension of the Event or Catering Manager by corresponding and maintaining relationships with customers on their behalf via email, phone or in-person meetings as needed
- Assist with events on the banquet floor in conjunction with the Event or Catering Manager and Banquets Department, serving as an on-site liaison for in-house groups throughout their events
- Assist the department directors with special projects such as menu pricing analysis, forecasting reports, meeting minutes and other general office duties as needed
- Merge and draft contracts for managers via FDC
- Create bookings via Delphi FDC
- Work in conjunction with the Sales Coordinator to maintain the file/storage room and the proper stocking of catering marketing collateral
- Track customer satisfaction scores and feedback for meetings and events that take place in the hotel
- Partner with and maintain strong working relationships with all operations departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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