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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,900.48 - $95,328.16
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid holidays
Vacation leave
sick leave
Employer paid pension plan
basic life insurance
Voluntary Medical Insurance
voluntary dental insurance
Section 457 deferred compensation
long-term disability insurance
Optional life insurance for self, spouse and children
Medical and dependent care reimbursement plans
Credit union membership
Employer provided parking
Job Description
Cruise Norfolk is a premier maritime facility located in Norfolk, VA, renowned for its expansive 80,000 square foot terminal that serves as a welcoming gateway to visitors embarking on unforgettable cruise experiences. Known as The Mermaid City, Norfolk prides itself on its unique blend of cultural heritage and modern amenities, attracting travelers from around the world who seek both leisure and adventure. The terminal facilitates a variety of cruise operations that contribute significantly to the local economy and tourism industry, making it a vital component of the city's bustling waterfront scene. Operated with an emphasis on efficiency, security, and outstanding... Show More
Job Requirements
- Broad knowledge in a general professional or technical field
- four years of college resulting in a Bachelor's degree or equivalent
- two years of event and/or facilities management or related experience or equivalent combination of education and experience
- TWIC card eligibility required
- proficiency in Microsoft Office
- ability to work Friday through Tuesday with varying hours on cruise turn days
- ability to stand and walk for extended periods, lift from ground to above shoulder height, climb, bend, stoop, sit, push, pull, and perform tasks requiring manual dexterity
- ability to work in temperature-variable environments
- valid driver's license
- ability to obtain CPR and first aid certification preferred
Job Qualifications
- Bachelor's degree or equivalent
- two years of event and/or facilities management or related experience
- proficiency in Microsoft Office
- ability to obtain TWIC card within six months of hire
- CPR and first aid certification is a plus
Job Duties
- Oversee daily terminal operations by managing essential logistics and facilitating administrative approvals
- drive precision and efficiency during cruise turnover days through proactive, real-time problem solving
- execute Facility Security Officer duties by maintaining rigorous Port Security files and ensuring all regulatory documentation, signage, and staff training remain current
- partner with cross-functional teams and conduct periodic security audits, ensuring the Facility Security Plan remains fully compliant with the latest maritime and port safety standards
- perform administrative duties, coordinate meetings and develop required reports and correspondence, and respond to Cruise inquiries from the public
- communicate with other staff on facility and equipment set-up options and materials needed to achieve desired results, ensuring adherence to requirements, agreements and contractual obligations
- manage comprehensive event and operational logistics by directing personnel scheduling and developing detailed execution plans, including equipment requirements, floor layouts, and AV specifications
- disseminate critical logistical information to a diverse range of stakeholders, including City personnel, cruise teams, and the public, to ensure seamless coordination and transparency
- supervise personnel and volunteers during cruise turnovers and port calls
- perform physical tasks including standing, walking, lifting, climbing, bending, stooping, sitting, pushing, pulling and tasks requiring manual dexterity in temperature-variable environments
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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